GeneraliTravelInsurance Reviews - 9

My partner and I traveled to Japan in October

My partner and I traveled to Japan in October, and let’s just say nothing went as planned. Mid-flight, I began feeling a lot of pain in my hip and leg, so by the time we landed in Tokyo, I had to use a wheel chair to get through customs. Once we finally got to the hotel, I ended up needing an ambulance. I was in so much pain I couldn’t even sit or walk, only lay down. I was taken to the hospital, went through several tests, and spent a few days there until the pain was manageable with medication. Eventually, I was discharged and we were able to continue with our trip. Later, we rented a car for a road trip, but right before we returned it, I accidentally scratched the door in a parking lot. It wasn’t a big deal, but the company made us pay a hefty amount for repairs and fees. The next day, I received the heartbreaking news that my mother had passed away in Spain. I left my partner in Tokyo and flew back for the funeral. After spending two and a half days there, I returned home to the States. All of this was costly, but Generali covered every penny of our expenses. Thanks so much for your help!

I just checked out the website and I gotta say

I just checked out the website and I gotta say, I love how straightforward and understandable the different plans are. And when I made a purchase, I was pleasantly surprised by how quickly I received an email from you guys. And having the option to cancel within a certain time limit? Genius.

Generali turned out to be a smart pick

Generali turned out to be a smart pick as the price was fair and the coverage was fantastic. The quote was simple to check, and the checkout process was superb. I would definitely suggest your company to all my friends and family!

I managed to get the travel coverage I needed fast

I managed to get the travel coverage I needed fast, understood what was included, and the price was very fair!

The website presented usability challenges

The website presented usability challenges: the standard option was initially unclear, requiring additional scrolling to locate an alternative link. Even after selecting it, task completion proved elusive, necessitating a backtrack and exploration of alternative routes. During checkout, attempting to review my order led to an unexpected setback—redirecting me to the start rather than the information entry screen, causing frustration. In summary, the process lacked the desired smoothness, speed, and intuitiveness.

I like the service, but the confirmation

I like the service, but the confirmation link didn’t work in the initial email. I had to request a new one because the first one wasn’t clickable. Otherwise, everything else seems fine. Thanks.

So, I've been stuck in limbo with these

So, I've been stuck in limbo with these guys for a while now. Because I got hit with COVID, I had to bail on my trip back in August. According to my policy, I should be covered for this kind of illness. I did my part by sending in all the necessary documents on August 25, but since then, I haven't heard a peep from them. I've called three times already, and all they can tell me is that they're still reviewing my case and that they'll call me back. But let's be real, that call hasn't happened yet. I gotta say, I'm pretty disappointed in this company and how they handle their customers.

This company is a complete sham,

This company is a complete sham, utterly untrustworthy. My experience has been horrendous, and I'm spreading the word everywhere. Rating: zero stars! They owe us money but are evasive, providing useless numbers to unresponsive contacts. #generaligroup is a joke. Positive reviews? Clearly automated. Don't be fooled! Their year-long investigation is a stalling tactic. I'll revise my review when they pay up, but for now, they're liars engaged in damage control. Genuine reviews are stifled by their deceptive tactics. Total scam artists, don't fall for it.

It's challenging to upload

It's challenging to upload receipts; I always received an error message and had to start over. I can't speak to your claim representative, and no one else can help. I spent 20-30 minutes on hold on the phone. My claim wasn't processed correctly the first time, and the second time it was vague and confusing. I can't speak to a supervisor, and I had to wait almost 7 weeks for my claim to be processed. I'm not happy at all, but they really don't seem to care.