Lumas.com Reviews - 13

Impressed by the captivating artwork

Impressed by the captivating artwork, yet hesitant to repeat the online ordering experience. Despite the stunning piece, the lack of follow-up and an unexpected early delivery raised concerns. The absence of post-purchase support was disappointing; contacting the gallery yielded no insights. Past orders through the gallery boasted exceptional customer service, prompting a recommendation to steer clear of direct online purchases.

I’ve bought a few items from Lumas.com and also visited their gallery

I’ve bought a few items from Lumas.com and also visited their gallery in NYC, and I’m really happy with everything! They offer a wide range of art with great frames, all at reasonable prices. You don’t need to spend a fortune to enjoy stunning art. Their customer service and sales staff are friendly and helpful as well! I look forward to getting more art from them! I would definetely suggest Lumas.

Ela at the gallery was incredibly pleasant and helpful

Ela at the gallery was incredibly pleasant and helpful, especially when we needed to transport artwork to Sydney. Despite a breakage during transit, Ela and Lumas promptly and efficiently addressed the issue, showcasing excellent customer service. The support and responsiveness demonstrated by Ela and Lumas in resolving the situation were commendable, leaving a positive impression.

Impressed by the service at Lucas' Soho

Impressed by the service at Lucas' Soho gallery, I found a captivating piece, "De Francisco's Girl with the Red Sunglasses." The display boasts a diverse selection, and the pricing is reasonable. Making it an annual visit during our NY trips is a tradition, and I'm pleased with my purchase. The experience was positive overall, and Lucas' gallery remains a go-to for art enthusiasts.

The Soho gallery is nicely set up for pleasant viewing

The Soho gallery is nicely set up for pleasant viewing. Mai, the staff member, was friendly, informed, and never forceful. She made the visit even better. Everything, including international shipping, was managed promptly and packed well.

Good website. I ordered a framed photo

Good website. I ordered a framed photo, and it came really fast. Both the photo and the frame were nicely wrapped. I'd happily buy from this site again.

Great service. Fast, tracked, and safe delivery.

Great service. Fast, tracked, and safe delivery. The packaging was really secure. The artwork looks great and is made with high quality.

Got our art today and we are so happy.

Got our art today and we are so happy. The print is beautiful and looks great in the framed bevel. Very very pleased indeed.

Gisela was helpful nd kind.

Gisela was helpful nd kind. She took care of my order nd made sure all was delivered smoothly. Good experience.

I instantly adored "Palm Springs" at Lumas in South Beach.

I instantly adored "Palm Springs" at Lumas in South Beach. Shayni, the friendly sales associate, was really helpful, giving detailed answers to all our questions. Shipping and handling was a bit of a worry, as my husband and I have homes in Florida and Washington, DC. "Palm Springs" was for our Florida home, and we had a tight (and small) window to get it. Shayni worked closely with us, the design studio in Germany, and the shipping company to meet our needs. Our lovely, big artwork was well-packed, sent from Germany, and arrived in perfect condition at our Florida home within the required time. Professional installers finished the setup, and we're very pleased with our art and the service from Lumas. Thanks, Shayni!

Delivered as I expected.

Delivered as I expected. The product is of fine quality, just the same as it was when I bought products in your shops of Vienna and Paris. I will certainly come back.

The packaging of the artwork was substandard

The packaging of the artwork was substandard, particularly for the largest piece which lacked protection on the sides, resulting in scratches on the glass. Although the other items had plastic, wood, and corner protections, the courier attempted to leave them exposed on the street. This was disheartening, especially considering the gallery's claim of providing a premium shipment service. Despite these challenges, I am actively working to address the issue and arrange for a return. However, the uncertainty and anxiety regarding the courier's handling of the return process have added to the overall dissatisfaction with the experience.

Impressed with Lumas' London

Impressed with Lumas' London gallery service, but the euphoria wanes due to TNT's sluggish picture delivery. While the transit from Germany was swift, my artwork languishes in Deptford for 11 days without a hint of progress or an estimated arrival date. Lumas' reputation remains intact, but TNT's performance casts a shadow on the overall experience, warranting a less-than-stellar rating