DriveSmartWarranty.com Reviews - 10

I contacted Drivesmart for a policy

I contacted Drivesmart for a policy, but the next day I needed to cancel because of an unexpected issue with my finances. I called them, and without any trouble, they quickly processed the cancellation. The customer service team was really understanding and helpful. I truly appreciate their friendly and quick service. Whenever I'm ready to buy an extended warranty, I won't think twice about reaching out to them. They're great.

My experience with Lucy was amazing.

My experience with Lucy was amazing. She made my decision to be with Drive Smart satisfying. It's good to know you're supported by caring people like her. Customer relations at Drive Smart are about communication and transparency. This is important to me. Thank you, Lucy, for your help and caring attitude. Drive Smart is lucky to have employees like you. Sincerely, Benoit Xavier, a happy Drive Smart customer.

I really liked how Sarah handled my inquiry.

I really liked how Sarah handled my inquiry. She was very helpful and took the time to explain everything clearly. With her assistance, I was able to adjust my coverage and get a better deal with the available discounts. I now feel more confident in my choices and that the coverage is a good fit for me. Thanks again Sarah.

I just talked to Lucy from drive smart.

I just talked to Lucy from drive smart. I want to caution future customers about the super customer service I got today! If you want anything basic, stay away. This company is for folks who value their time and money and want an EXTREMLEY comprehensive warranty on their cool ride! Thank you and have a great day!

I talked to Lucy and she was great, answered all the questions

I talked to Lucy and she was great, answered all the questions I asked and helped me figure out how to get things done. She was amazing and I would definetely suggest using this tool whenever you need it.

Solid company. Unfortunately

Solid company. Unfortunately, the voyager coverage is beyond my budget. I really appreciate your efforts.

The salesperson made me think the maintenance program

The salesperson made me think the maintenance program lasted the whole warranty. When I tried to cancel, I got aggressive responses every time I called. The supervisor wasted my time trying to talk me out of canceling. When he finally agreed, he hung up when I asked about refunds and canceling with the financial company. Now I have to call them again. Customer service should've made sure everything was sorted, but they didn't seem to care. I'm glad I canceled. Why bother with a company that doesn't care about its customers?

The company allegedly provides

The company allegedly provides a trial period for reviewing the contract after paying the deposit over the phone. However, the customer criticizes the misinformation, claiming they were told they had 30 days from the payment date to cancel services and receive a refund. The customer expresses frustration as they received their contract almost 30 days after the call. They reveal that the cancellation process involves writing a notarized letter stating the reasons for cancellation, along with account information, name, car details, etc., and mailing it to Toms River, New Jersey. Despite completing this process, the customer is unsure when they'll receive their refund. The customer service line is described as a sales line, with representatives allegedly pressuring customers instead of providing assistance. The customer laments the lack of genuine customer care and accuses the company of dishonesty. They had to call multiple times to get help with cancellation, facing hang-ups when expressing their desire to cancel. In conclusion, the customer brands the company as engaging in bad business and being dishonest, expressing a desire to give a negative rating if possible.

continuous issues with the company

Experiencing continuous issues with the company. Challenges include unhelpful assistance with claims, monthly charges exceeding the initially stated amount, and difficulty canceling the service since September. Despite attempts to cancel, the company persists in trying to obtain money. The customer encounters uncooperative representatives, describing them as unpleasant and unhelpful. Requests for a supervisor have been futile, with none available even after multiple attempts. The company's practice of charging for service for 45 days post-cancellation is criticized as unnecessary. The customer expresses dissatisfaction, cautioning others against purchasing the service and characterizing the company as untrustworthy. They recommend Line 5 through DriveSmart as a preferable alternative, highlighting a more positive experience with them.

This insurance company is really frustrating.

This insurance company is really frustrating. I've been trying to cancel my policy before it starts on 03/17, but every time I call customer service, they keep me on hold for hours and then just hang up on me. This happens every single time. I've even spoken to a supervisor or manager to explain that I want to cancel my policy, but it seems like they're not listening. I don't want this policy and I'm not going to pay for it. They're wasting my time and it's really disappointing. They shouldn't try to force me to accept a policy that I don't want. They need to cancel my policy right away.