ComfortMedical.com Reviews - 8

This company's the real

This company's the real deal! Total trust vibes with them. When it comes to my medical supplies, they give me that solid certainty. It's like a sure thing – no doubts, just smooth sailing. Definitely feel like I'm in good hands

I'm so glad to work with Roxana Gasper at Comfort Medical.

I'm so glad to work with Roxana Gasper at Comfort Medical. She always answers my questions, and I feel at ease knowing she's dedicated to my son's health. She's great. Thanks, Roxana!

The company always delivers on time

The company always delivers on time and gets supplies fast. Insurance covers it, but others couldn't or didn't want to help.

My experience has been limited, mostly good reviews

My experience has been limited, mostly good reviews, BBB site all negative, I'm in between, enrollment went fine, unimpressed since day 1, only seen login page with graphs, no progress shown, insurance verified immediately, still pending, order shipped without update from Comfort Medical, only knew from Fed-Ex, on fence about company, customer service terrible, long hold times, hung up on, staff helpful once on phone, hope to not call again, will update review later.

Man, trying to get

Man, trying to get through to Comfort Medical is like a game of phone tag gone wrong. No one's picking up, and when they finally do, it's like waiting for a snail to finish a marathon. They seriously need to beef up their customer service team. I just want to talk to someone without turning into a hold music expert, you know?

Eor three years

Eor three years, it's been mostly smooth sailing. Only hiccup was a couple of times getting the wrong catheters – no biggie. But lately, the last three months have been a bit of a struggle. Orders are taking their sweet time, and it's causing some UTI headaches from reusing catheters while waiting. Called them up, got the classic "it's resolved, we've shipped" spiel, but surprise surprise, still dealing with tardy shipments. Really hoping they get their act together soon. Otherwise, might have to scout for catheters elsewhere. Fingers crossed they step up their game

What's up with this company lately?

What's up with this company lately? Used to be on top with their excellent customer service and those sweet monthly reminder calls. Now? It's like trying to summon a genie to get a rep on the line. You call, and instead of a human, you're stuck with a recording promising a call back in 24 hours. Spoiler alert: that call back? Never happens. And if you're brave enough to request a rep, good luck – you're stuck in a never-ending loop of Kenny G until the line just gives up. I've tried multiple times and zilch. Now I'm sitting here without supplies. Major bummer and a huge letdown. Definitely thinking it's time to scout out a different supplier.

the frustration is real!

the frustration is real! Trying to reach customer service feels like an endless loop of answering services and unreturned promises of a callback within 24 hours. And when, by some miracle, you do get through, it's a never-ending hold fest with no one on the other end. To top it off, the system's playing hide-and-seek with your order status. Can't even tell if things are in motion. It's like navigating a maze blindfolded. Solid advice – steer clear and find a company that's got its act together. Dependability should be the name of the game.