I tried Nutrisystem about 2 years back
I tried Nutrisystem about 2 years back and recently wanted to shed a few more pounds. I used to like their food and service, but things have changed drastically. The customer service reps I interacted with this time seemed uninterested in helping or answering questions. Although I knew how orders worked from my previous experience, this time, when I tried to delay my second order through the automated system, it didn't work. Despite calling customer service immediately after receiving the shipping email, they said nothing could be done even though the order hadn't been fulfilled yet. Even when I asked to speak to a supervisor, nobody seemed concerned. I informed them I would refuse the order upon arrival, but they remained indifferent. Eventually, I refused both the dry and frozen orders and still got charged over $300. I attempted to resolve it through my bank, but they were also unhelpful. Based on my experience, I would not recommend Nutrisystem. There are likely other companies out there that value your business and are more willing to assist.
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