Frustrating, deceptive, and unfulfilled promises by Aran Grant
Aran Grant, a Dallas based travel agency, claims to “know where and how to get exactly what our clients want.” However, based on my experience, this could not be further from the truth. I purchased ticket to India through Aran Grant, traveling on ITA in Premium Economy.
The worst of Aran Grant surfaced when I faced an urgent need to change my return flight due to a medical emergency. My wife suffered multiple complex fractures in her right hand in the United States, while I was in a remote village in India. The response from Aran Grant was shockingly unhelpful, bureaucratic, and lacking in basic human empathy. It was an impersonal form letter, utterly indifferent to the urgency of my situation.
With late return options offered by Alan Grant, I had to buy a separate return ticket. Upon returning to the U.S., I initiated a refund request with Aran Grant. What followed was nothing short of a deliberate runaround, lasting about four weeks. I summarize this ordeal as follows:
o Aran Grant falsely assured me that I would receive a refund for my return ticket.
o They initially requested a medical certificate, which I provided.
o Then, they demanded a marriage certificate from the late Seventies—despite my wife’s passport clearly listing me as her husband.
o Even after complying with these requests, Aran Grant refused to disclose the refund amount.
o I asked Aran Grant, how often passengers fabricate medical emergencies and relationships just to claim a refund? Why is a government-issued passport, which explicitly confirms marital status, not considered sufficient proof?
Given Aran Grant’s failure to deliver on commitments, I seriously doubt that Aran Grant will be my choice for future travel. I do not recommend Aran Grant to others as well considering their gross misrepresentation of the facts to the airline on our behalf.
Secondly, Aran Grant offered a $50 travel voucher to be used as a discount on the next trip, “ If you reconsider your rating and support our company with a better review, the travel voucher will be validated and added to your account.” It is appalling that Aran Grant would have the audacity to ask me for a better review.
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