xTool.com Reviews - 14

I’m going to write a sincere note about how important xTool

I’m going to write a sincere note about how important xTool innovation is for creative people! Without going into shipping or dates... I want to share how xTool has always been a helpful partner, fixing many customer problems fast and making things better for me. You helped me solve big troubles with the F1-Ultra, updated my software, and made sure I was supported. For me, what matters in this kind of working relationship is trust and support to keep growing my vision and ways I rely on... invest in!! What I mean is that for all this to work and stay strong, I need responsibility. We all do! It’s the base for any business. xTool has been 100% responsible and worked with me closely to fix real problems that affect my life deeply! I also want to say your creative ideas made it possible for me and many other full-time artists to join the DTF and engraving and metal working world! I see you have a F2 Ultra with MOPA!! Wow!!! The new CNC metal cutter system is amazing too!! This is what we need!!! You are really changing how I work, and my life has improved since I found out what your high-end tools can do!! The point is... you opened doors that were closed until now! That is a big gift you gave to all of us hard-working makers! To me, it means a lot!! It’s my dreams turned into works that will tell my story long after I am gone!

I am happy with the product - S1 - as a start

I am happy with the product - S1 - as a start in the laser world. I was excited to learn but faced a minor problem. I contacted customer support and got help in less than 24 hours. They checked back to confirm the problem was fixed. I would suggest their product to anyone looking to begin with lasers, and their support is really good too...

Sarai and the others who helped

Sarai and the others who helped me were awesome customer service reps! I feel much better about the xtool brand after dealing with them. They replied quickly, and even when I got disconnected from chat, they kept fixing my issue in the background. When I checked my email, they'd already reached out with a solution to my problem.

I got an S1 lacer engrayver

I got an S1 lacer engrayver and being new to this biz I had many questions. Through the whole buyin' process, and even after gettin' my package, XTOOL's customer service, and Solidy, helped me a bunch, givin' me all the answers I needed. Solidy's patience, quickness, and help were amazin'. 5-star support for sure. Thanx Solidy!

I phoned the sales team with

I phoned the sales team with lots of questions about the XTool S1, and Aiza provided answers that helped me decide to buy the machine. The price is really low, especially considering I had a pricey American laser for 15 years. Surprisingly, this machine has more features than my old one.

Luka came to the rescue when I reached

Luka came to the rescue when I reached out to XTOOL. A new laser part was sent, but it didn't work. He then sent a power supply that fixed it. I sent back the part and now my machine's working. Thanks to Luka and the team for the fast help.

Thank you very much

Thank you very much We recently spoke to Owen Hu about an issue with the 10w laser head, and he provided very good after sale support. We will suggest the xtool company to my friends who are looking to purchase a laser machine.

I got an F1 and my slide cable bent.

I got an F1 and my slide cable bent. Contacted XTool. Shelly helped. They sent another cable. Good customer service. Products great. Want P2 later. Recommend XTool. Thanks.

Great customer service.

Great customer service. They fixed my issue quickly. Susan was really helpful and replied fast. She saved my machine when I thought it was hopeless. Great job.

Xtool really offers great products and unmatched service.

Xtool really offers great products and unmatched service. Their support is the best I have seen, and issues are fixed quickly and with care. Simply amazing.

The M1 Bundle I got was quick to

The M1 Bundle I got was quick to ship, but UPS sent it to the wrong place. Ivy helped me out, and luckily my neighbors found it and let me know.

The Technical Support team successfully

The Technical Support team successfully identified the problem, enabling me to restore functionality to my laser. However, I find it inconvenient that real-time communication options, such as live chat or direct phone support, are not available. While email correspondence is acceptable, the delayed response time can be less than ideal.

Purchased the S1 in January 2024

Purchased the S1 in January 2024; received the machine but not the accessories. Multiple contacts led to three more shipments, but crucial parts like the rotary, air assist, and fire safety components are still missing. Customer service is lacking, with delayed responses and a reminder to be patient over the weekend. Shipment tracking is misleading, as labels are created without items being shipped. Disappointing service after a substantial $3300 investment.

The company's website promises a

The company's website promises a swift 2 to 3-day shipping timeline, but my experience has been far from that. After weeks, only accessories have been dispatched, with no clarity on the machine's shipment. Their responses seem to delay rather than address the concern. Doubtful about ever receiving the machine as promised.