Vipcars.com Reviews - 41

AVOID - THEY WILL BASICALLY STEAL YOUR MONEY

AVOID – THEY WILL BASICALLY STEAL YOUR MONEY I made the mistake of using this company to make a europcar booking, for pickup at Vancouver airport. I was refused the car because I did not have my own credit card on me with which to pay a $500 deposit.. I offered a debit card – not accepted. My wife offered her credit card – not accepted. VIP cars, and europcar, referred me to a section of europcar’s conditions which says the named driver’s credit card should be used for the deposit. However, there is definite ambiguity in the wording – for example it says “in the event of not having a credit card the hirer might” – so might, but not will – “have the booking refused.” It also says that if you don’t have your own credit card your booking may “be subject to additional fees” thereby implying that the booking could still go ahead. I was offered no such option. I was told at one point by the woman at the desk that their “system couldn’t handle debit cards”. Seriously? Or, um, a lie? What I haven’t said is that, of course, they took all my money anyway. I’ve been trying to get a refund ever since and of course nobody has any answers to my many questions. It cost me £350 and huge amount of stress to get another car, that afternoon, to enable us to take our son and his girlfriend on a roadtrip. For her birthday. Europcar have been utterly useless, unsympathetic and non-responsive. I have since read online reviews of them which describe experiences far worse than mine. They obviously don’t care. Nor do VIP cars. The amount I’m trying to recover is relatively small but sometimes in life you feel you’ve just had it with these unaccountable, borderline scammers. As are VIP cars and europcar.

Car Crash Customer "Support"

Every single element of the highly-questionable and inconsistent customer feedback regarding a booking was proven to be entirely incorrect at the rental desk. The confirmation voucher was rejected after a name change. The new named driver was finally accepted after 30 minutes of arguing with a rental desk manager, but they had to use a credit card - despite all the VIP emails confiding it wasn't necessary - meaning we had to again change the name driver at the rental desk to our elderly mother of a 7 seater vehicle. The security deposit was double what VIP stated on the voucher. Trying to contact VIP Cars was entirely redundant either by telephone or the non-existent live chat, making the supposed “24/7 excellent customer support” as redundant as booking with them in the first place. with their This was all foreseen to happen through all the consistent and wildly contradictory messages from the "Customer Support Specialists" and it did. Even Enterprise themselves berated VIP Cars and their practices saying "they are a nightmare". DO NOT waste your time and money giving commissions to incompetents. Read the reviews. Go direct to the vendor and save yourself the hassle and stress. Or use a reputable company with customer support standards. An absolute car crash of a company.

!!!!! Scam!!!!

ONLINE SCAM!!! ARNAQUE!!! Booked online reservation with full insurance payed on website but when i picked up the car, Europcar told me you are not covered and with this insurance... so need to pay one more time at the agency... Normaly with my online reservation, it was free to give back the car in an another agency, but Europcar told me you have to pay 140 euros.... RUN AWAY VIPCARS, ONLINE SCAM !!! FUYEZ C EST UNE ARNAQUE!!!!

careful, this is a dishonest online car rental platform

What a scam! I had to cancel my booking, and VIPCARS charged me a $7 negotiation fee despite claiming cancellations are free. On top of that, they asked me to withdraw my review to get reimbursed. It's both blackmail and a scam!

At first, I thought the price for the valet

At first, I thought the price for the valet (cleaning) of my car while it was parked was a bit high for just a quick wash and wipe. But when I picked it up, I was impressed by how clean and shiny it looked! I've tried a few other valeting services, and for reference, my car is a Honda 66 HR-V in a deep lush royal sapphire blue. They managed to bring out the richness of the color, and it’s definitely one of the best valets I’ve had. Also, I left personal items in the car, and they were still there, so thank you for everything. I’d love to use the same products at home or ask my valet to use them next time. Even after 4 days and several trips, my car still looks great.

VIP has been my go-to choice a few times

VIP has been my go-to choice a few times due to their competitive pricing. Their booking process is straightforward, similar to other comparison sites. Recently, I had to contact their customer service, and they were quick to respond. They were friendly and answered my question, which was reassuring. I also had to cancel a booking I made earlier this year due to a significant drop in prices. The cancellation process was swift and hassle-free. I rebooked the same car with VIP, and I'm content.

The prices seem quite good and you can choose extras

The prices seem quite good and you can choose extras if needed, which is nice. Since it took me a bit longer to finish my transaction, they called to check if I needed help, which was really helpful! They answered all my questions and made me feel more comfortable. So, when it comes to customer service... they are really good! I hope the car rental will be as good as their service. Thanks a lot!

Everything was incredibly straightforward

Everything was incredibly straightforward from the booking process to getting full insurance coverage. The online check-in process was smooth, and I was pleasantly surprised with a free upgrade from a Renault Clio to a Volkswagen Golf Diesel upon car collection. I highly recommend VIPCars, and this is my second time using their services, leaving me very pleased with the experience!

The info was ok but some cars

The info was ok but some cars on 1st page not on main site. Other cars good price. Can reserve for small fee, cancel 24h. Good insurance with Rentalcover.com, cheaper direct. Hope get booked car. Website works good, clean layout, filter options. Will use VIPCars again. Check prices.

The Customer Care Team

The Customer Care Team took the initiative to email me, which helped me resolve a misunderstanding related to my previous booking, which I had to cancel. Thanks to their assistance, I was able to rebook a car, even though I didn't opt for full protection as originally intended.

I’ve used VIP Cars around five times now after

I’ve used VIP Cars around five times now after discovering them online. They always offer great prices and the follow-up communication is very useful with all the info you need. I always choose the extra rentalcover.com protection for peace of mind, and it’s simple to add.

I got good value from renting a car with Vipcars.com.

I got good value from renting a car with Vipcars.com. The process was easy, and we had plenty of options for suppliers, cars, and contracts. In the end, we went with Enterprise, and everything went smoothly with pick-up and drop-off. I would use them again.

VIP Cars is great

VIP Cars is great. I usually find good deals with them, and the 48-hour cancellation policy lets me keep checking for a better offer until 2 days before pickup. I really recomend. When I’ve called their support, they answer fast and are always kind.

I haven't used the rental yet

I haven't used the rental yet, as it's not scheduled until February, but my interaction today with Sherral John to change the collection time was smooth and pleasant, so I can say her service was good. I can't comment on the car hire yet though.

We booked a van through VIPCars.com

We booked a van through VIPCars.com for our trip to Sicily with Viaggarre Rent at Catania Airport. The process was easy and clear, with no extra charges or pushy sales tactics. We'll certainly consider using these companies again next time!

We have been using VIP cars for several years

We have been using VIP cars for several years across Greece, Spain, Italy, and the USA. We think they are reliable, with a website that's simple to use and customer service that's quick to reply. Their prices are always hard to beat.

Clear and simple website, easy to follow.

Clear and simple website, easy to follow. One small issue was a bit tricky question about covering half of something, can’t remember well. Other than that, I would see this company as VIP for next rentals since booking was pretty simple.

Great layout and smooth running website.

Great layout and smooth running website. And it’s not just a simple phrase. I’ve had problems with other broker’s barely functioning sites, poor integrations and payment troubles. This one runs flawlessly. Very recommended.

Reservation was fast and simple.

Reservation was fast and simple. They explained all the rental terms well. They charged my credit card the correct amount. I don't anticipate any problems at pickup since the rental car supplier has a good rating.

VIP cars usually offer really good prices.

Booking is simple and you can cancel without charge up to 48 hours before. I used this when I decided to change my choice of car – it was fast and simple. I have used them several times – I will keep using them.

Vip Cars booking site was simple to search,

Vip Cars booking site was simple to search, easy to grasp exactly what you would get and what you would pay, and finally, easy to complete the booking once you had made your selection. Exellent experience!

Sarah Blom did a good job with my question.

Sarah Blom did a good job with my question. She was really professional and nice. She dealt with my question quickly and made sure to fix the problems. It was a nice customer service experience.

The site is simple to navigate, offers fair prices

The site is simple to navigate, offers fair prices, and has a nice selection of cars and rental firms to pick from. Fingers crossed everything goes well once we arrive at our holiday spot.

I just booked my car while sitting at the airport

I just booked my car while sitting at the airport before heading to Riyadh. The process was fast and simple. Hoping everything will go as smoothly when I pick up the car in Riyadh.

De firma was gemakkelijk om mee te boeken.

De firma was gemakkelijk om mee te boeken. Vriendelijk personeel en auto was in goede staat. Geen problemen, alles verliep vlot. Zou zeker weer bij VIP auto's huren.

I was having dificulty canceling my booking

I was having dificulty canceling my booking through Manage Booking. I spoke with Bella through live chat and she was very helpful and canceled it for me.

Pick up and drop off was simple.

Pick up and drop off was simple. Kia was in great shape. No issues with its condition upon return. Best price at Belfast City Airport. I recommend them.

The website is easy to understand

The website is easy to understand and lets you pay for full insurance right away. The prices are fair, and they work with good car rental companies.

Sehr einfach zu buchen – Extras werden klar

Sehr einfach zu buchen – Extras werden klar genannt (wenn benötigt). Kein Druck, eine Versicherung abzuschließen. Von Anfang bis Ende nur 5 Min.

The service was really fast.

The service was really fast. The cost is very fair. I will suggest this to anyone looking for reliable help with car insurance internationally.