Infinity Travels Reviews - 6

Amazing!! Jason is clear, understanding

Amazing!! Jason is clear, understanding, friendly, and his dedication is really valued! He treated a family just like his own and he is obviously a worker who knows how to assist customers and discover ways to help them in tough times. I will always choose Jason as my agent from now on.

Joe Davis did a great job sorting out

Joe Davis did a great job sorting out the issue with my Expedia bookings that got cancelled by mistake. He went above and beyond to assist me. I'm very grateful for his dedication and help. I'm looking forward to the call from customer support that Joe arranged for me.

Rayan came through with his promise!

Rayan came through with his promise! He got me a free front row seat today, and my seat number was 8F on my flight. I'm really thankful and I'll definitely call you next time I book a flight. Thanks again!

Jacob did a great job fixing our travel plans.

Jacob did a great job fixing our travel plans. He was patient, explained things well, and listened to my worries. He took time to fix mistakes and was very helpful.

It was a pleasant experience dealing with Ms. Paris

It was a pleasant experience dealing with Ms. Paris, all my arrangements were done professionally, and with great customer support.

Avoids accountability, lacks professionalism. Stay away

I am deeply frustrated by the lack of professionalism displayed by your travel agency. You are refusing to provide me with a full refund without offering any explanation. My family was disembarked from the ship due to a medical emergency and did not go on the cruise. I have documentation to prove this. While you have agreed to refund the taxes, you have given no justification for withholding the fare. I reiterate that I did not take the cruise. My 15-year-old son had emergency surgery on January 7th in California and has since been diagnosed with MRSA, an infection contracted after falling on a Royal Caribbean ship, which he will now have to live with for the rest of his life. I incurred additional expenses, including $1,500 for three plane tickets home and two hotel rooms on January 6th, so I could get my son to Kaiser in San Diego. He required IV antibiotics, among other treatments. The fact that I am being denied a full refund under these circumstances is both unreasonable and unacceptable. To offer only a partial refund while ignoring the medical emergency and the fact that I did not attend the cruise is insulting. I have already filed a report with the Better Business Bureau and will continue to file complaints about your business practices wherever I can. I am formally requesting a full refund. Your refusal to honor this, despite assurances from the ship’s medical staff that I would be refunded, feels like an attempt to avoid accountability.