Sweetwater.com Reviews - 11

I'm a proud parent of a jazz

I'm a proud parent of a jazz bass player, and although I may not be musically inclined, I truly enjoy listening to my son play. Recently, I had the pleasure of reaching out to Sweetwater, where I had the privilege of speaking with Zach. I must say, the experience was fantastic. Zach provided me with invaluable advice, and what stood out was his genuine commitment to helping without any attempt to upsell. He tailored his suggestions to fit within my budget, showcasing a customer-centric approach that clearly reflects Sweetwater's dedication to ensuring the satisfaction of their clientele. It's evident that they prioritize building relationships with happy repeat customers, and my interaction with Zach only solidified this impression. Great job, Sweetwater!

I realy recomend this company.

I realy recomend this company. They put in extra effort to make sure customers have a good experiance. I bought an acoustic guitar as a Christmas present for my husband after seeing many good things about this store in my research. I sent a question through their contact page and got a reply very fast. The sales person also followed up after my purchase to check if everything was good. I know some companies do this as part of their process, but these guys actually seem to care and not just go through the motions. The guitar was packed very well and came in perfect shape. I would definitly buy from them again if I need another instrument!

Purchased a synthesizer from this

Purchased a synthesizer from this company, and I must say, the customer service experience was truly exceptional. A Sweetwater sales engineer proactively contacted me to inquire about my satisfaction with the purchase. They went above and beyond by addressing all my inquiries regarding compatible audio interfaces, and what stood out was the absence of any pushy upselling attempts. The personalized and informative assistance provided by the sales engineer significantly enhanced my overall shopping experience. I highly appreciate their commitment to customer satisfaction and would gladly recommend this company to fellow music enthusiasts.

As a dedicated musician, I consistently

As a dedicated musician, I consistently explore various options when it comes to acquiring the equipment I need, and Sweetwater has become my go-to destination for musical purchases. Their prices are competitive, and the range of products they offer is impressive, catering to the diverse needs of musicians like myself. I appreciate the seamless communication process they maintain, which enhances the overall shopping experience. Sweetwater has undoubtedly established itself as a reliable and efficient resource for musicians seeking quality gear.

This is the main place I get all my musical items

This is the main place I get all my musical items, plus for my little one. Shipping is fast, and I’ve never had any problems with my orders. They even give you a call after delivery to check if everything is okay with what you got. Good customer sevice.

Wow, this company's awesome!

Wow, this company's awesome! Got some kid's rhythm sticks, only $3, and they actually called to thank me! Who even does that? I've told everyone! Go for USA and Springwater! Shipping and tracking right on time.

Been using Sweetwater for 10 years.

Been using Sweetwater for 10 years. Always happy with what I get. Good stuff like amps, mics, stands. Phone help is good. Thanks for the candy!

I'm quite happy with the music stand I got.

I'm quite happy with the music stand I got. It's a good value and looks nice. Customer service is really good too.

I got stuff by phone

I got stuff by phone. The guy listened good. He was nice and had good phone manners. My thing came quick in a good box. As usual, Sweetwater never fails.

I made my order "L2128354614" on March

I made my order "L2128354614" on March 15th and the service was good until I paid. But once the product was shipped, I faced an issue with tracking. Despite reaching out to Robbie Dennison several times, I got no response. Later, I found out Robbie was out of office. Eventually, I got the tracking number, but it was delayed and the shipping date was wrong. As of March 22, the shipment has been on hold since March 18 due to missing documents. DHL informed Sweetwater, but they didn't respond. Despite claiming 24/7 support, Sweetwater didn't respond this time either. This was my first purchase from Sweetwater. I hope they improve their service, or it might be my last. Please sort out the document issue with DHL instead of sending a template response.

Customer service from this

Customer service from this company is really lacking. I've encountered numerous issues repeatedly, and it's frustrating that they don't respond to texts or emails. It seems like they prioritize their product over their customers' needs.