Moment Reviews - 25

I'm quite content with the staff at

I'm quite content with the staff at Moment. I acquired the x100v in February of 2023, and although there was a considerable wait for its delivery, my intermittent inquiries about the status were consistently met with supportive, professional, and prompt responses. The customer service made the waiting period feel reassuring. Later on, the x100vi was released, and I regretted not waiting for that model. However, to my surprise, I received an email notifying me that Moment had upgraded my camera for free and even provided a complimentary class to help me master its use. Moment, I appreciate your generosity. Thank you for the unexpected upgrade and the learning opportunity. I value your service and intend to continue purchasing from you in the future. ♥️

I recently bought the Everything Backpack – 17 L from a local seller.

I recently bought the Everything Backpack – 17 L from a local seller. I saw that the shoulder straps had two different thread colors and some loose threads. Wanting to help improve future products, I reached out to Moment with my feedback. They responded quickly and sent me a perfect replacement right away. As a first time buyer, I was happy with their quick response. The new bag works well! It’s small and has all the right compartments for my fujifilm kit, easy access, enough pockets for my stuff and travel needs. Plus, it’s weatherproof. I spent a long time looking before deciding to buy it. Because of their good support and product quality, I’m sure I’ll buy from them again.

I got the 1.55 Anamorphic T-series Gold Flare lens from

I got the 1.55 Anamorphic T-series Gold Flare lens from Moment direct. Shipping to the UK was cheap and fast. Tracking my delivery was simple using the SHOP app. There was a small defekt with the lens coating (which can happen with any production process from any manufacturer). I have been in contact with Moment Gear Guides via email. Explained the issue and sent a few photos. A replacement has been promptly dispatched once the defekt had been verified. The product itself is amazing, but the support and followup from Moment has been first class.

I bought a few T-series lenses and a case for my iPhone 16 Pro Max.

I bought a few T-series lenses and a case for my iPhone 16 Pro Max. There was a delay with the case and one lens because they were out of stock, so I contacted the support to ask if they could ship it faster. I'm going on a long trip soon and planned to do some photo work. I was scared I might not get the gear before I leave. The support team really helped me! After just a day, both missing items were sent and now they should get to me on time. I’m really thankfull for the help and can’t wait to try out the new lenses.

The customer service at this company

The customer service at this company, especially from Meg, has been really great. I ordered a camera almost a year ago and it's been hard waiting for it to ship (still waiting), but whenever I have a question about my order, I'm always reassured that it will be sorted out. The team members are understanding, helpful, caring, and empathetic. I tell everyone I know about Shop Moment, even those who don't use cameras. I'm thankful I found this company for buying photography stuff.

Javier and Szabolcs efficiently tackled

Javier and Szabolcs efficiently tackled my challenge with the iPhone 15 Pro Max drop-in Lens Mount for T-series lenses. Moment's website info and images were a bit confusing, making it hard to find the right mount. However, Javier's quick assistance and clear guidance resolved the issue. He even threw in a free lens mount. My initial skepticism about email support vanished as Javier and Szabolcs swiftly addressed my concern. They truly made my day. Thanks again.

I purchased a camera and neglected

I purchased a camera and neglected to use the discount code. Typically, I'd just let it go, but given the substantial cost of the camera, I was keen on securing the discount. Fortunately, there was an email link for inquiries in the confirmation email, making it convenient to reach out. I sent an email, and they promptly resolved the issue for me. It may seem minor, but it definitely brightened my day!

Having been a satisfied Moment products

Having been a satisfied Moment products user for years, I recently upgraded my M series lenses to the T series through their trade-in program. Ordering the new lenses was a seamless experience. The Moment staff promptly addressed my inquiries and ensured a smooth process. I appreciate their assistance and anticipate continued contentment with my photography using the upgraded lenses.

Shoutout to the awesome folks

Shoutout to the awesome folks at Moment – their customer service is top-notch! I may have stumbled a few times with my orders or got a bit lost in the maze of installing the macro 10x lens and drop-in mount, but every time, they came through like champs. Quick responses, handy links, videos, or just a good ol' explanation – they had me covered. Big ups to the Moment team!

Javier and the whole moment team have

Javier and the whole moment team have been great with their customer service. Usually, they reply quite fast to emails and are kind when helping someone new like me. I have to say once more, the moment team is really great, and their products are amazing. I'm looking forward to trying my gear on the Alaskan cruise this May with my wife.

Customer service is really good!

Customer service is really good! I bought the lens without the mounting case, and we leave for Europe in three days. I sent an urgent message and got a quick reply, and they sent my order from the warehouse right away. I had it in my hands the very next day. I'm so happy AND the pictures we've taken with it look amazing. Thank you so much!

I signed up for a class in 2018 and wanted

I signed up for a class in 2018 and wanted to refresh it. But with their move to a new site, it wasn't on my dash so I reached out to customer support. Szabolcs helped me quickly and reliably, and thankfully, after a few emails from him, he got me re-enrolled. Now I'm back to learning. Thanks for the easy process.

The customer service and response

The customer service and response time were really good! When I had a problem with my order, Moment replied straight away without any problems. They were great to deal with and super helpful! Before I placed my order, they answered all my questions. They're a fantastic team and a great company to work with.

I'm an older customer who made a mistake

I'm an older customer who made a mistake on the website and ended up buying something unnecessary. When I raised the issue, they clarified what I had bought. After I said it wasn't what I wanted and requested a fix, they resolved it promptly. I felt respected as a customer. I'll continue with Moment!

I've been hitting them

I've been hitting them up for orders over the past couple of years, and every single time, they've blown away my shipping expectations. Today, good customer service can be hard to find, but Moment has been a shining example of commitment and excellence. Huge thanks to the whole team – you rock!

Moment has fantastic

Moment has fantastic service. I've had loads of questions about their products and photography, and they've kindly and patiently answered them all. Their products are well made and take mobile photography to a whole new level.

The company really made an effort to keep

The company really made an effort to keep me updated on my order and back order. They also assisted me with my request for split shipment. They were very nice and quick to respond. The product is also of good quality!

The Moment company gave good service.

The Moment company gave good service. I had trouble finding a case for my iPhone lens. I messaged them, and they replied in less than a day with a link to what I needed. I'm thankful for their help.

The customer service is great.

The customer service is great. When my item arrived damaged, they promptly sent me a replacement. They communicate well and ship out items quickly. Being a Moment customer brings me joy.

While I generally dislike relying solely

While I generally dislike relying solely on email support, the company's team displayed prompt responsiveness, effectively addressing and resolving my inquiry within the same day.

Moment's support team was helpfull.

Moment's support team was helpfull. Gear Guide provided me the guidance I needed. I regret not contacting them sooner before my trip to the Botanical Garden.

If you haven’t connected with this amazing

If you haven’t connected with this amazing company or should I say family?! They always reply really fast and they fix any problem right away without delay.

The people who answer questions really know

The people who answer questions really know the products well and give thoughtful replies. Big thanks!

Their lack of responsiveness in addressing

Their lack of responsiveness in addressing issues, providing credits for returns, and responding to emails is concerning. I invested in an iPhone lens and related items totaling almost $300, only to face challenges with defective Snap on UV filters. Despite returning $60 worth a month ago, I've received no communication. Even after a replacement was sent, it proved equally problematic. This overall indifference to customer concerns has led me to decide against future purchases from Moment. The ease of returns is marred by a lack of customer care and communication.

Uh-oh, sounds like the lenses

Uh-oh, sounds like the lenses from Moment didn't live up to the hype. And returning them when you're outside the US? A total pain, I feel you. It's even worse when the customer service isn't pulling its weight. That's a bummer all around.