NewMindStart.com Reviews - 65

A couple of days ago, my husband spent $19 on the Osteo Yoga

A couple of days ago, my husband spent $19 on the Osteo Yoga Course, which we thought was a single payment. Today, we saw that $89 was taken from his bank account without his permission. We are both very angry because he didn’t agree to that charge. Please give us our money back RIGHT AWAY since we didn’t plan for this.

I bought a set of dance videos and soon found

I bought a set of dance videos and soon found out I was charged $79 for a subscription I never signed up for. This was alarming because I had been tricked in a similar way before and had to cancel my card. I emailed Newmindstart right away asking for a refund. They responded by offering lifetime access to their products for free if I reconsidered canceling. When I said no, Linda from customer service assured me I'd get a refund and advised me not to contact my bank to avoid delays. In the end, I did receive my full refund within a week, so I updated my rating to four stars. However, you should make it clearer to customers that they are subscribing to a monthly payment. From other reviews, it seems many people, including me, missed the subscription box because it was not obvious. Making this more visible would prevent unnecessary stress and improve your rating.

I bought a course, and they signed me up for a monthly plan

I bought a course, and they signed me up for a monthly plan, which I didn’t want. I attempted multiple times through emails to cancel my plan. No replies, yet they billed me for another month. I’ll be annoyed if they bill me again next month!! I guess I’ll have to report this and contact my bank to stop them. Be careful!

Watch out!! I thought I was getting

Watch out!! I thought I was getting a single course package, but actually, I was automatically signed up for a costly subscription ($89/month). The course I wanted was just 10 sessions, each lasting only 3-7 minutes, which is absurd. Very misleading!!!

We are experiencing the same issue as many others.

We are experiencing the same issue as many others. We enrolled in a course, and at the time of signup, there was no clear mention of how long the class would be or that we would be charged a monthly fee. Now, three months later, we are trying to cancel, and I did receive a quick response to my request; however, let’s see if anything get done. It would be helpful if they clarified this in their ads on facebook and such.

They make you purchase subscription that is not clear that you are even purchasing it.

I only purchased the $19 course but a few days later my CC was charged for a second purchase which I didn't make for $89. I sent the email to let them know there was an extra charge and asked them to cancel both purchases and refund the money. I received a reply on the next business day saying that the second purchase was automatically made when I purchased a $19 course and the subscription was canceled. But didn't mention whether a $19 course was canceled or not or the refund was made, so I just sent another email to make sure about it... I'm hoping to get the refunds and am never going to purchase anything from this company ever again.

Fraudulous attempt to repeat-bill me without my consent

Like other customers, I am finding out today that I am being repeatedly billed $89 USD to my credit card every month without my consent. I had agreed to a one-time purchase for the Mana Movement Course, but never for a monthly membership. I emailed them to revert the charges and will wait to see what they say. I will be back with more news.

NewMindStart handled my refund request quickly.

NewMindStart handled my refund request quickly. I checked with my bank today, and the charge was reversed back to my account on Nov 7. That’s why I’m giving them 4 stars, but I took off 1 star because the issue could have been prevented from happening again. I want to appreciate NewMindStart Support for being understanding and acting quickly to resolve the matter. They’ve shown good service. One thing I would recommend is for NewMindStart to rethink their checkout page design. It might help avoid the accidental activation of the 7-day free trial, which leads to unwanted subscription fees.

Amazing, doable exercises, what I like most is that there's NO EXTRA CHATTER!!

Amazing, doable exercises, what I like most is that there's NO EXTRA CHATTER!! Just simple, direct instructions, spoken in a nice tone. I've had issues with neck and jaw tightness, and after doing these exercises, I feel more relaxed and my mind is sharper. Definitely recommend.

New Mind start offers a welcoming space

New Mind start offers a welcoming space for women to explore ways of improving their physical and mental health. The support from the team is great; they are very knowledgeable about the classes and even help transfer students between them for free. After trying out different gyms and looking for mental health advice, I discovered a place that helps me progress at my own pace, even late at night, while managing work and caring for my son. I appreciate the community and the connections I've made with others. Classes paid with gratitued!

I signed up for a discounted course today, and

I signed up for a discounted course today, and I think I must have clicked the wrong button by accident, which led to me getting a second free trial that I didn’t need. I noticed that the trial ends in 7 days and that I would be charged for the subscription after that. I contacted the support team and didn’t expect them to reply so quickly. Anett got back to me in less than an hour and helped me cancel the extra subscription. What a relief! It’s nice to deal with honest people online who are quick to fix any issues. Thanks, Anett!

The class material here is really good!

The class material here is really good! I'm loving the "I choose to rise: Empower & Embodiment course for women"! The second asana yoga lesson is so powerful – it really helps you connect with yourself! Also, I must mention that Pauline gave me one of the finest customer care experiences ever (please pass my thanks to her!). From what I’ve heard, your customer service is fantastic overall! Keep it up!!

I recently bought a small course from New

I recently bought a small course from New Mind Start and was given a 2-week free trial for their subscription service. I checked it out during the two weeks but decided it wasn’t the right fit for me and I’d rather buy each course separately. Pauline was very helpful! I just emailed the company through the email on their dashboard to cancel the subscription, and Pauline quickly took care of it.

After purchasing a course, I became a bit worried

After purchasing a course, I became a bit worried that I might have accidentally signed up for the subscription plan. However, when I reached out to support, I quickly received a response from Bella, who immediately eased my concerns! She explained everything in a friendly and calming way, making it clear that I hadn't subscribed! Thanks Bella! 🙏

I really like practicing and discovering new methods in

I really like practicing and discovering new methods in the 21-Day Lymph Detox; Slim your face and body in 15 minutes a day, course. The daily structure makes it simple to follow, and I enjoy how it mixes body, face, and neck exercises. After each session, I feel calm and refreshed. I will definitely return to this course again and again.

I had a problem accessing the site on the day I signed up.

I had a problem accessing the site on the day I signed up. After contacting customer service, my issue and refund were quickly handled. I’m disappointed that my initial experience was poor, as the customer service was quite good and could have made things much better. The 5 stars are for customer service, which is a notch above the rest.

The platform and the courses are really good.

The platform and the courses are really good. It helps people find the right balance to keep both body and mind in great shape. Customer service through WhatsApp is also a great feature. Victoria helped me with my small problem, and she was kind and patient, offering quick responses and a solution. I would recommend the courses 100%

Super quick reply right after the first message!

Super quick reply right after the first message! Diane worked fast and was really nice. I believe she understood how easy it is to get confused with all the after sales promos and stayed very polite and ready to assist. Overall, I feel grateful to the company, especially for how Diane took care of everything so quickly.

Joined the face yoga, glanced through the chapters

Joined the face yoga, glanced through the chapters and sections, really pleased. Tried a few exercises from the shorts and noticed a clear change. Had a problem with signing up (my mistake) and reached out to support. Victoria was super helpful and fixed it in less than an hour. Would totally recommend.

I had to cancel my subscription after

I had to cancel my subscription after the trial week since I only intended to use the course I had paid for and didn't want additional subscriptions. I was concerned there might be complications, but the support team was very helpful and resolved my issue promptly. Many thanks, Pauline!

I had a bit of trouble getting into the course

I had a bit of trouble getting into the course at first and struggled with the login process. Eventually, I did manage to get in, but the course crashed and I couldn't get back in. Pauline from customer service was super helpful and worked hard to fix the issue. Thanks a lot, Pauline!!

I really enjoy the body percussion and Konnakol courses with Alex!

I really enjoy the body percussion and Konnakol courses with Alex! I wasn’t happy with another course, but Pauline from Customer Support was really helpful. She made getting a refund for the course I didn’t like super simple, so now I can use it for more courses with Alex and Vlada.

Kate was quick, friendly, and really helpful.

Kate was quick, friendly, and really helpful. She’s a big asset to your team! During a time when I faced an online issue, Kate stayed calm and handled everything perfectly. Don’t just give her a little gift, seriously, give this woman a raise! Best service I’ve had in a long time!

I reached out to customer service

I reached out to customer service regarding a course I didn’t find useful, and they replied quickly with clear instructions. As they promised, the refund was processed without any hassle. This shows their focus on good customer service and that they value their customers. Thanks!

Bella replyed fast, was kind and made me feel calm.

Bella replyed fast, was kind and made me feel calm. When I send her a worried email, she got back to me quick and helped clear up the mix up about a charge I didn’t mean to make. This really helps me feel better using newmindstart and I’ll feel more easy and safe with them now.

Bella, the Customer Support Manager

Bella, the Customer Support Manager, was friendly and professional. She replied fast and was very helpful and understanding. Great customer service overall. If you need assistance, don’t hesitate to contact them. They are truly there and...they are real people!

I want to say my payment problem got sorted

I want to say my payment problem got sorted out fast and with care. The support person was nice, easy to talk to, and delt with it in a very profesional way. I liked how quick they answered and how they explained things clearly. Thanks for the great help!

I had some trouble with my email

I had some trouble with my email address during my purchase, but when I reached out to the company, they replied quickly and helped me fix it in a kind way. The course, Rhythm Healing (if I recall right), has good teaching and is enjoyable to learn from.

Great customer service.

Great customer service. Maria has been very kind and responded quickly. Newmindstart offers many different courses that can really help me improve my daily routine and boost my self esteem with body, voice, and spiritual activities.

It wasn't obvious to me that buying a single

It wasn't obvious to me that buying a single course would also sign me up for a costly subscription. I'm glad I noticed it quickly. Customer support agent Nicolas was nice and understanding and handled my refund quickly.