Movingdirectvanlines.com Reviews - 9

I recently hired Moving Direct Van Lines to help me

I recently hired Moving Direct Van Lines to help me move from northern California to northern Dallas. I am really happy with their service. The booking process was quick and easy. The team was polite and answered all my questions without delay. On the day of the move, the crew showed up on time and took care of my things. They worked quickly but also made sure everything was packed well and safely moved. The final price was the same as the original estimate. We really appreciate this honesty, and it shows they care about their customers. I highly recommend Moving Direct Van Lines if you need a trustworthy and professional moving service. Thanks to the whole team for a great job!

When asked, we would surely suggest Moving

When asked, we would surely suggest Moving Direct Van Lines to our dearest colleagues. We have trusted Moving Direct Van Lines for seven big moves over the past ten years, and we can say with sureness that their full service covered all our needs in every way. The team was guided by a great and knowlegable leader who stayed involved and cared. A price offer was sent to us within hours after our first detailed talk.

A friend who went

A friend who went through a move a year ago hooked me up with this company, and I'm so glad they did. The quotes they gave were crystal clear, no hidden surprises. On moving day, the team that showed up was aces – friendly, polite, and super efficient. They stuck to the schedule, came right on time, and handled the whole thing like pros.

I'm telling you, these

I'm telling you, these movers are the real deal. We've used them three times now, and each time was even better than the last. The best part? They never turn down a request. It's like they're all about making their customers happy, and that's something we really appreciate!

The company's team respected

The company's team respected our property. They took precautions like using door stoppers to protect our doors and skillfully navigated bulky furniture through narrow areas without any accidents.

I'm dissapointed with Moving Direct

I'm dissapointed with Moving Direct. They lack accountability with their contractors. Too many damaged, marred, and broken items. Some never arrived. Better to hire a mover direct. Paid a lot for unsatisfactory experience.

Broke bedroom

Moving Direct Van Lines LLC used On Track Movers LLC. Lost 65” TV. Broke bedroom furniture and many pictures. Awful broker moving company that doesn’t take responsibility for their mover companies.

My experience with the All

My experience with the All Saints contractors that this brokerage company partnered with left me extremely dissatisfied for several reasons: Despite providing detailed inventory twice over the phone, the quote I received was reasonable. However, on the day of the move, the contractors demanded an additional $900.00, citing more furniture, which was surprising as I had given measurements beforehand. Payment arrangements were not discussed prior to the move, and I was caught off guard by the unexpected payment methods required by the contractors. One mover was particularly unprofessional when I raised the issue with Moving Van Direct Lines. The actual move took much longer than anticipated, stretching over a week, and I had to continually chase Moving Van Direct for updates, which was frustrating. During the move to the final destination, I was informed that the contracted moving company couldn't unload directly to my door without an extra $900.00 in cash, a detail I wasn't aware of beforehand. Additionally, their preferred payment methods of USPS Money Orders or Zelle were never communicated, forcing me to rent a U-Haul and handle the furniture myself. This was inconvenient, especially since I didn't know how to reassemble some of the furniture they had disassembled. Despite requesting for my complaint to be escalated to the company owner, I never received a response. One piece of furniture went missing and despite submitting detailed descriptions and a claim, I haven't received any updates on its status. The only positive interaction I had was with the person who scheduled the move initially at Moving Direct Van Lines, who appeared professional. However, this positive aspect was overshadowed by the numerous negative experiences throughout the move.

We believe this company is just about tricking customers

We believe this company is just about tricking customers. We gave all the information we had, hoping for the best. We were told multiple times that our equipment could be moved with our household things. The whole experience was terrible. The moving crew that came to help was nice at first, but things got tense as both sides became upset. Catherine was helpful over the phone, but even though we sent pictures, it wasn’t enough. We got a discount, but the movers didn’t offer it. When I called, I was blamed for not signing the updated confirmation, which isn’t true. We signed it and sent it back. When we asked about our equipment, the movers said to call Uber Freight, but they only deal with companies, not individuals. I’m really let down. I’ll make sure others don’t fall for the same tricks. I found a local mover who explained that it’s illegal to not move equipment with household goods.