Lens Factory Reviews - 26

Lensfactory has done it again!

Lensfactory has done it again! I recently sent my glasses to Lensfactory for new lenses. Unfortunately, the stone on the frame got damaged in the process. I wasn’t upset at all because I trusted they would take care of it. The staff was great in handling everything—they immediately accepted responsibility and gave me a new pair of glasses, free of charge! Things can go wrong, but how a company deals with it is what matters. Their customer service was quick, professional, and focused on fixing the problem. I walked away happy and would definitely consider coming back because of how well they handled the situation. They’ve earned my loyalty time and time again, and I’m thankful for that. Thanks and thanks to Zack for the laughs too!

I am absolutely amazed to have discovered

I am absolutely amazed to have discovered a company that offers such exceptional services. The customer service provided by this company has consistently exceeded my expectations. Their team truly grasps the concerns customers may have regarding their frames, and I am genuinely grateful for all the assistance they have provided me. The expedited shipping option is certainly a noteworthy advantage that adds to the overall positive experience. I commend your company for its outstanding commitment to customer satisfaction.

The process was simple

The process was simple, the timeframe was very quick and the glasses were excellent. They provided much better vision than glasses purchased in person and with the pricing, I was aware of what I was paying for as opposed to being given a total price.

Even though there were a few "hiccups,"

Even though there were a few "hiccups," Andrea remained courteous, professional, and very helpful in sorting them out. My lenses (I ordered a few pairs) are better than I thought. I will surely be using Lensfactory again. THANKS ANDREA!

This great team always goes the extra mile.

This great team always goes the extra mile. Their glasses turn out awesome each time. High quality. But most of all, FANTASTIC customer service. They will assist you until they get it correct.

The company is really nice and

The company is really nice and friendly, always ready to help. That's why I'm sticking with them for my lens filling needs. Plus, they offer good prices and keep giving out discount codes.

Glasses are really good. Well done.

The postal service took a long time to get the kit and to send the glasses back. But your delivery back was quick. Besides that, I will tell my friends about you. Thanks a lot.

The service was prompt and precise

The service was prompt and precise. Since this was my initial time using Lens Factory, I called to ask about a few details. The customer service I got was polite and helpful.

They responded really quick.

I didn't know what to expect, but they met all my needs and more. A friend gave me some old frames that needed new lenses, and the new lenses fit great and look awesome.

I got my 2 frames back, perfectly done once again!

I got my 2 frames back, perfectly done once again! Everything was in place, everything intact! What God cannot do does not exist! Keep up the good work Lensfactory!

LENS FACTORY IS A RELIABLE COMPANY FOR YOUR FRAMES AND LENSES.

LENS FACTORY IS A RELIABLE COMPANY FOR YOUR FRAMES AND LENSES. THE WHOLE EXPERIENCE MADE MY FAMILY COME BACK AGAIN. A BIG THANK YOU AGAIN!

The company's service could have

The company's service could have been quicker if USPS hadn't sent the frame back and fourth to the lab, causing an extra week delay.

Fast service; correct lens replacement; good prices;

Fast service; correct lens replacement; good prices; clear updates about progress. I will keep using LensFactory for my lens needs.

Great company with great customer support

Great company with great customer support and very good quality lenses. Reasonable prices, fast delivery, and helpful staff.

I really like my new sunglasses and the cost

I really like my new sunglasses and the cost was way less than what the eye doctor would have charged me. Thanks a lot!

I got a little lens for my old glasses.

I got a little lens for my old glasses. It had to be progressive. They turned out great. I'd really suggest them.

Customer service was really helpful and fixed a problem I faced.

Customer service was really helpful and fixed a problem I faced. I got fast replies to my questions and updates when necessary. It took some time to get my glasses, but the company worked hard to keep me happy. I’ll send them another pair of glasses for lens replacement later on.

Reasonable pricing, yet delivery

Reasonable pricing, yet delivery to the West Coast takes a bit. Received misguided advice on photochromatic lenses for night vision in the car. Despite the hiccup, they promptly refunded the lens addition.

I liked the extras like the eyeglass case and box

I liked the extras like the eyeglass case and box, which were free of charge. Since I’ve used them before, I also got a discount on the next pair I plan to order.

Lens factory has been really nice

Lens factory has been really nice. The first order didn't quite match what I wanted, but this time it's right, and their customer service is great.

Good customer service & care.

Good customer service & care. Would’ve been a 5 but had an issue with the 1st frame. But, reordered and came in great condition after that.

I ordered yellow lenses for my frames

I ordered yellow lenses for my frames, but instead I got clear lenses, which was totally different from what I wanted. The main reason for replacing the lenses was to have a pair of glasses for shooting. After I got them, the lens on the right side fell out. I'm not sure if I need to take apart the frames to put the lens back in or if I can just push it back in without trouble. This is not what I had in mind. I'm really disappointed, I have to say.

The lenses truly lived up

The lenses truly lived up to my expectations! Kudos. However, I must admit a slight disappointment upon discovering that there wasn't a new glasses case included, unlike the one I received with my previous order. Nonetheless, the quality of the lenses made up for it.

Product quality disappoints; lens

Product quality disappoints; lens easily scratches. Seeking assistance, the chat support responded with sarcasm and lacked helpful suggestions. The insinuation about luck with infrequent scratches raised concerns about ongoing issues. Disappointingly, the company doesn't back their product's quality, and the customer service team lacks professionalism. It's regrettable as initial satisfaction turned sour due to the unsupportive chat experience.

The packaging and pricing caught my

The packaging and pricing caught my eye, and I appreciated the quality of the box and case. However, my experience with the glasses was disappointing. Despite being labeled as an upgrade in clarity, the new lenses didn't match the sharpness of my old pair from years ago. The vision was noticeably poorer, suggesting a potential issue with duplicating the ocular prescription. This aspect has left me hesitant to fully embrace the new purchase and may force me to stick with my old spare glasses.

Two email exchanges were

Two email exchanges were dedicated to clarifying my specific need for driving glasses, and I received guidance on what to order. Although my near vision was reported as satisfactory, the glasses I received were far from wearable. Regrettably, the lenses hinder my ability to look down or read anything, rendering my experience nothing short of a blurry disappointment.