HostGator.com Reviews - 9

After 3 years, I thought maybe another

After 3 years, I thought maybe another webhost would be better, so I moved my website and emails instead of staying with HostGator. Big misstake! A week passed, and I still had no emails or website, and the other company’s so-called support was just terrible. I came back to HostGator – the team was really helpful, very supportive, and in just a few hours, everything was back, working, saved, and fully restored. I was really happy not just with how fast they worked but also how well they understood everything. I highly recomend HostGator – their support (which is a must for someone like me) is one of the best.

I've been a loyal Host Gator user

I've been a loyal Host Gator user for three years, and their customer support is simply outstanding. From tackling WordPress issues to navigating domain DNS records, they excel at assisting with everything in between. What sets them apart for me is the ability to make a direct call for assistance, rather than relying on a chat. This personalized support has been a key factor in keeping me as a satisfied customer. Grateful for the excellent service!

Hostgator’s support team is fast and helpful.

Hostgator’s support team is fast and helpful. I signed up for a hosting package, but then realized I didn’t actually need it, and the agent assisted me with fixing a technical issue and the cancellation, offering a chance to keep the package, but not pushing too hard or making things difficult. By not forcing me to stay or complicating the process, they made sure I would be happy to spend money with them again when the time is right.

I ran into a problem after installing an update

I ran into a problem after installing an update; my Home Page went back to the old Theme Template. Prasidh stepped in and was really helpful, taking the time to check my webpage and fix the issue. The Wordpress team is consistently supportive, and I’m grateful for their assistance. My Contact Tabs also stopped working post-update, which was annoying, but I managed to get it sorted out.

Impressive customer service!

Impressive customer service! Instant availability on chat, thorough questioning to understand the issue, and continuous updates during problem resolution. They consistently provide quick solutions to my occasional website issues. The online chat support is consistently responsive and competent.

I just wanted to say a big thanks to

I just wanted to say a big thanks to HostGator, especially to Joy, for the great help they gave me. I had a big problem that could've messed up our work, but Joy sorted it out really well. Their knowledge and effort saved the day!

24/7/365 all over the country.

24/7/365 all over the country. These Gators are ALL ABOUT BUSINESS. Call or chat. They get to your questions/Issues solved in under 10 minutes, most times. That’s been how it’s been for me.

The company did a good job sorting out my issues.

The company did a good job sorting out my issues. Athul quickly helped me with the CNAME setup, SSL certificate removal, and Google Workspace transfer. It was a smooth experience and didn't take much time.

Please avoid this company

Please avoid this company if you're looking for a hosting or server. No one calls you back; there are only live chats, and they are all from India. Functionality is terrible, and customer service is bad. Disappointing, too, as so many scam reviews on Google about this company. I requested a refund, but they are refusing to give it.