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Beauty & Well-being

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

DermStore.com is 201 out of 217 best companies in Beauty & Well-being on RealReviews.io

Customer reviews

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Summary

DermStore.com has a 2.7 - star rating from 72 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    30%

    21 reviews

    21 reviews

  • 4 stars

    5%

    4 reviews

    4 reviews

  • 3 stars

    11%

    8 reviews

    8 reviews

  • 2 stars

    11%

    8 reviews

    8 reviews

  • 1 stars

    43%

    31 reviews

    31 reviews

  • I

    Ioana

    1 reviews

    I'm totally vibing with Dermstore!

    I'm totally vibing with Dermstore! They've got this killer lineup of beauty products, and the prices? Oh, they're sweet. And let's talk about that monthly sample box – it's like a little treasure trove of high-end serums, creams, makeup, and hair goodies. They don't mess around with those tiny samples either; it's full-size or generous samples all the way. Trust me, Dermstore is the real deal – reliable, top-notch, and all about the beauty game!

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  • O

    Olga

    1 reviews

    I purchased from Dermstore and was impressed with the quality of their products

    I purchased from Dermstore and was impressed with the quality of their products. My orders always arrived on time and I appreciated the small gifts that came with each order. I also took advantage of their sales and promotions, which made the experience even better.

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  • N

    Nancy

    1 reviews

    Thank you Dermstore for your awesome Rewards system.

    Thank you Dermstore for your awesome Rewards system. When we pay close attention, we can make certain buys that earn extra points leading to easy-to-use discounts. I like this bonus and the coupon codes. Thanks again!

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  • M

    Mary

    1 reviews

    Shopping on Dermstore is incredibly convenient

    Shopping on Dermstore is incredibly convenient. They offer a vast selection of brands, and their rewards program allows you to earn points that can be used as credits for future purchases. A great way to save!

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  • T

    Teri

    1 reviews

    I've been buying my skincare from Dermstore

    I've been buying my skincare from Dermstore since 2019 and have always been happy. I plan to keep buying from them for my skincare needs. Just wish they had Sulwhasoo.

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  • C

    Cuqui

    1 reviews

    Dermstore sells great brands and

    Dermstore sells great brands and sometimes gives us discounts, which is nice. They also deliver quickly! Thanks Dermstore!

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  • A

    Anonymous

    1 reviews

    Ordering from Dermstore was easy,

    Ordering from Dermstore was easy, shipped fast, products arrived in perfect shape. Will definitely order again.

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  • L

    Liana

    1 reviews

    The rewards program is good

    The rewards program is good, and my order came quickly, which was nice. Usually, it takes a while for orders to arrive, so this time was a pleasant change. However, it seems like some items are often out of stock. It would be better if they had more products available. Thanks.

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  • E

    Erica

    1 reviews

    Variety of high-end products available

    I bought products from Dermstore and was impressed with the variety of high-end products available. The website is very well designed, making purchases an easy and pleasant experience. I also love the rewards program.

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  • O

    Olawumi

    1 reviews

    Seriously not impressed. Ordered

    Seriously not impressed. Ordered stuff, and they decided to split the order. Cool, but it's been over 2 weeks, and my goodies are still playing hide and seek. Not cool. With all the beauty businesses fighting for attention online, this delivery lag is a deal-breaker. Not gonna hit that "buy" button here again.

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  • S

    Sarah K.

    1 reviews

    hen I opened the bottle, it exploded

    I lately purchased an IS Clinical serum from Dermstore. Unfortunately, when I opened the bottle, it exploded. I am no stranger to this product, so it was either stored at the wrong temperature or I don’t know. I emailed Dermstore with pictures of what happened, but they completely ignored my email. I lost about $20 worth of product just from opening up the bottle. I found the customer service to be poor and I will not give my business to companies that don’t care about the end user once they got their money.

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  • Y

    Yolanda

    1 reviews

    perplexing that I'm being prompted

    perplexing that I'm being prompted to write a review on my experience when I haven't even received over half of my order yet. It's challenging to provide feedback on an incomplete transaction. I'm hoping to see a resolution soon so I can provide a more accurate assessment of my overall experience with this company.

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  • L

    Lisa B.

    1 reviews

    I had a terrible experience with Dermstore

    I had a terrible experience with Dermstore. I ordered an expensive product that I never received, and when I requested a refund, I was refused. To make matters worse, there was no customer service to report to. I found the whole experience to be fraudulent and would not recommend this company to anyone.

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  • Reviews from other countries:

  • S

    STV Designs

    1 reviews

    United States

    I stumbled upon Dermstore

    I recently stumbled upon Dermstore while looking for some new skincare products. Their selection is seriously impressive, with everything from top-notch brands like SkinCeuticals to more niche items. Navigating their website was a breeze, and I appreciated all the detailed info they provide on each product. I’ve been buying stuff for my skin, hair, and makeup for quite a while now. Their customer service is pretty great, always ready to help out, and they have some cool sales and promotions going on. Plus, their rewards program is a nice bonus. Delivery has been consistently on time too. Definitely a go-to spot for beauty products!

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  • T

    TK

    1 reviews

    United States

    I pleasantly surprised!

    I wandered into this online store the other day, not really knowing what to expect. But, man, was I pleasantly surprised! Everything just fell into place, from finding the exact product I was searching for to checking out all the reviews. The site was pretty straightforward, and I even managed to set up automatic reordering without breaking a sweat—something I usually dread doing. It felt like the whole process was designed with me in mind, making it all so hassle-free. Fingers crossed that the product matches up to this awesome shopping experience. If it does, this might become my go-to spot for online shopping. Here's hoping!

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  • D

    Deborah

    1 reviews

    United States

    Thanks to Jennel

    I had a bit of trouble figuring out how to use the Dermstore website to get my rewards and discounts. Jennel from customer service was super helpful though. She took her time to walk me through the whole process, even though I was pretty confused at first. I mentioned to her that I sometimes just order Dermstore products on Amazon because it's simpler for me. Jennel was patient and showed me exactly how to make sure I get my rewards and use coupon codes on their site. Now I feel much more confident about ordering directly from Dermstore. Thanks to Jennel, I won't need to go through Amazon anymore!

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  • J

    Jen

    1 reviews

    United States

    Thanks for the good stuff!

    I recently had a fun time shopping here. The variety of selections and gift samples is impressive, really something for everyone. Shipping's usually on point, too, which is a nice bonus. One thing though, I wish the credits system was a bit more streamlined. It'd be awesome if the credits showed up when you're checking out, similar to how Athleta does it. Right now, having to dig around for them can be a bit of a hassle, especially when I'm in a hurry or forgetful. It'd make the whole process smoother. But overall, still a solid experience. Thanks for the good stuff!

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  • H

    Hetty Wang

    1 reviews

    United States

    I hopped on Dermstore the

    I hopped on Dermstore the other day, just browsing around, and wow, the site was super easy to get around. I quickly found exactly what I was looking for, and the prices were pretty sweet. The product descriptions were spot on, making it easy to know what I was getting into, and those customer reviews? Total game-changers—they really helped me feel good about what I was buying. When it came to shipping, it was like they had wings—everything arrived so fast and in perfect shape. Honestly, shopping there felt like a breeze, and I’d definitely head back for more.

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  • J

    JH

    1 reviews

    United States

    I've been using this brand

    I've been using this brand for ages without a hitch, but then, out of the blue, I had a weird reaction to one of their products. I was pretty baffled and reached out to Dermstore. They dived right in, collaborating with the brand to get to the bottom of it. Even though they couldn’t pinpoint any specific issues with my batch, they really went above and beyond to make sure I was happy. It’s reassuring to see a company that genuinely cares and is willing to do the legwork for their customers. Kudos to them!

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  • J

    James Forkin

    1 reviews

    United States

    I was feeling pretty lost

    I was feeling pretty lost with all the skincare options out there. Being 70, I've tried a ton of medical grade stuff, but wrinkles were still creeping up. Then Kayla stepped in. She asked a bunch of questions about my skin and suggested some new products. Didn't feel rushed or anything, she really took her time. Now I'm trying out her recommendations and I'm curious to see how my skin will look in six months. Kayla was really great and made me feel confident about the new routine.

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  • E

    Eileen

    1 reviews

    United States

    I’ve been shopping at Dermstore

    I’ve been shopping at Dermstore for a while now and gotta say, it’s been great. They offer points for stuff I buy, which is awesome because I can use them later. They seem to have everything I need, from skincare to random beauty products. Sometimes it feels like they have too much, but honestly, that’s not a bad thing. Who doesn’t love having options, right? And the sales? Pretty sweet deals. All in all, Dermstore has really become my go-to for keeping my skincare game strong.

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  • L

    Lorenza Zebell

    1 reviews

    United States

    I recently used this website

    I recently used this website and had a great experience. Everything ran smoothly, even on my phone. It was super easy to view and update my cart whenever I needed to. What I really liked was the helpful messages in the cart that let me know I was snagging the best deals available. No guesswork involved, just straightforward savings. It made the whole shopping process stress-free and enjoyable. Thanks to this, I'll definitely be back for more shopping.

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  • D

    Donna

    1 reviews

    United States

    I’ve been ordering from Dermstore

    I’ve been ordering from Dermstore for a while now, especially their Skinceuticals products, and it’s always a great experience. The prices are pretty good, and delivery is always quick. My last order was in November 2024, and just like every other time, it arrived without any fuss. I’m really happy with their service and plan to keep getting my skincare stuff from them next year too. It’s just nice to know I can count on them for my Skinceuticals fix.

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  • D

    Denise

    1 reviews

    United States

    I went online to place

    I went online to place my order and it was super simple, which was a relief. The 25 percent discount was such a nice surprise, really made my day. I hope they keep those discounts coming because the products are awesome but kinda pricey. Overall, I'm pretty happy with what I got. Just wish it was a bit more affordable. But hey, with the discount, it felt like a good deal. Happy holidays to everyone over there! 🎅

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  • E

    Eileen Behr

    1 reviews

    United States

    I just can't get enough

    I just can't get enough of these products! Snagging them on sale makes it even better. The website is super easy to navigate, so buying what I need is a breeze. Every time I open a new one, I quickly hop online to order a backup – don’t wanna risk running out. It's become a bit of a ritual for me. Seriously, the convenience and quality keep me coming back for more.

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  • A

    Aliza

    1 reviews

    United States

    I stumbled upon this website

    I stumbled upon this website and was pleasantly surprised. It's super easy to navigate, and I can usually find most of the products I’m looking for at great prices. What really blew me away was how fast my order arrived. It felt like I just clicked "buy" and it was already at my doorstep! It’s definitely become my go-to site for shopping.

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  • S

    Shamara

    1 reviews

    United States

    I always enjoy ordering from

    I always enjoy ordering from Dermstore; they pretty much always have what I need. This was my first time buying something in a bit, though. Before, shipping was super quick, and I'm crossing my fingers it still is.

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  • j

    jill weiser

    1 reviews

    United States

    I’ve been a fan of

    I’ve been a fan of Dermablend for ages, so when I needed a new bottle, I was excited to order. But wow, the ordering process really threw me for a loop. It was like navigating a maze. I kept getting lost in all the steps and it took way longer than I thought it would. But once I finally got through it all, the product was just as fantastic as I remembered. Honestly, if they could just simplify how you buy it, the whole experience would be so much better. Love the product, not so much the ordering hassle.

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  • S

    Sarah Barnes

    1 reviews

    United States

    Pretty smooth experience

    I recently tried this online shop because Trustpilot had good things to say. They had exactly what I needed and even threw in free shipping, which is always nice. I’m curious to see if the rewards program will be worth it in the long run. However, I did run into a hiccup when entering my credit card info. Turns out, you can't have spaces between the numbers. Took me a while to figure out why my card kept getting rejected. Other than that, pretty smooth experience overall.

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  • P

    Princess

    1 reviews

    United States

    They left me feeling a bit frustrated

    You know, I recently tried shopping at Derma Store and thought I'd snag a good deal with their 15% off coupon. So I signed up for the rewards program, all excited, but when I tried using the coupon, it turns out it doesn't apply to the stuff I picked. Felt like a bit of a bait-and-switch. I mean, if you're gonna offer a discount, it should work on more than just a few things, right? Also, their prices are kinda steep, and while some products are worth it, others not so much. I just wish they were upfront about the coupon restrictions. It left me feeling a bit frustrated and questioning their business honesty.

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Rating on other websites

  • Trustpilot

    4.2

  • Sitejabber

    1.3

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Beauty & Well-being

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

DermStore.com is 201 out of 217 best companies in Beauty & Well-being on RealReviews.io

About DermStore.com

Dermstore is a dermatologist-backed online beauty store that was founded in 1999. It offers a wide range of skincare and cosmetic brands, including professional-strength formulas, exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. The company is headquartered in Southern California with a Spa location in Hermosa Beach. Dermstore is committed to providing a safe haven where customers can purchase with confidence.

Key Details:

  • Location: The company is headquartered in El Segundo, California, United States.
  • Founders: DermStore.com was founded by Craig A. Kraffert.
  • Foundation Date: The company was established in the year 1999.
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