Brightspeed.com Reviews - 5

Getting BrightSpeed Fiber was very simple.

Getting BrightSpeed Fiber was very simple. I got a flyer in the mail saying it was in my area. I just scanned the QR code, and in 11 days, everything was set up. Now I have really good speeds both ways, wich I never had with Spectrum. I got the app from the App Store, and it makes handling my WiFi easy. All in all, a good experience. I strongly suggest switching if you want a solid Internet connection.

Liked the clear reminders..

Liked the clear reminders..Got a text about my appointment then another when the installer was on the way then one more when he got here..felt sorry for the man cause it was super could in the morning..I even asked if he wanted me to move it to next week when it's warmer but he said he’s fine with it…the man was very nice and respectful. I think when weather is really bad they should get extra pay…

The technician showed up during heavy rain and still

The technician showed up during heavy rain and still got everything done, even though it was really cold and wet. Really solid work for pushing through that kind of weather, and the service was real quick too. 10/10 would sugest this if you’re after internet that works well and staff who know what they’re doing and don’t give up easy.

Great to be able to talk to a real person right away.

Great to be able to talk to a real person right away. Found a plan that suits our budget and needs. They kept me updated on the installation and arrived sooner than expected. The switch from our old internet provider to BrightSpeed was smooth, and everything worked on our devices without any reprogramming. Very happy so far.

I’ve been using your service for 2 weeks now

I’ve been using your service for 2 weeks now, and I have 2 accounts. There’s still 15 feet of fiber cable lying on the ground from the installation. The technician said “the contractors will be out soon to bury it.” Well, that hasn’t happened. I called customer service and explained the issue. They supposedly created a ticket and said someone would be out in two days. That never happened either. We had a 24-hour outage, and now I just got another notice saying we’ll have another outage for 24 hours. My other account had service for a few days, then the technician came back, swapped out some equipment, and it hasn’t worked since. C’mon, get it together. P.S. I’m using Starlink to write this review.