Baseus.com Reviews - 26

The design, packaging, and features are solid.

The design, packaging, and features are solid. It’s light because of the lack of a way to change the A/C. The solar charging and 100-watt USB function well. The Android app has a good interface and performs nicely. I tested it with a DC compressor refrigerator at 0 settings. It ran for 5 hours, which was more than I thought.

Awesome earbuds!

Awesome earbuds! I purchased the MA10 wireless earbuds for my partner and me around a year back. Fantastic quality at a fair price!

I wasn't happy that your site recommended

I wasn't happy that your site recommended a long charging cord when the unit already has a good one. Also, you billed me around $14+ for the extra cord, but it never arrived. Where is the cord I paid for?!

I wouldn't suggest these to anyone.

I wouldn't suggest these to anyone. The headphones have decent sound but poor durability. I've purchased 6 headphones from Baseus so far, and none lasted more than 4 months. The last two were particularly bad: one didn't show up, and the brand took my money without sending the product, and the second one that did come lasted just 5 days before the right side broke. Steer clear!

I got this 65w charger

I got this 65w charger a couple of years ago, and then out of the blue, I got an email about a recall from the seller’s website. I thought, “Oh no, here we go,” but contacting their customer service was surprisingly a breeze. I reached out to their team in the US, shared the details they needed, and everything was handled so smoothly. They were straightforward, polite, and super efficient. Before I knew it, the replacement was already at my doorstep in Belgium. It’s refreshing to see a company that really stands by its products and offers such stellar customer service. If you’re considering buying from them, I’d say you’re in good hands based on my experience.

I picked up a set

I picked up a set of those Bowie Bluetooth earbuds and was really thrilled. They fit nicely over my ears, letting me catch the tunes and still be aware of what's going on around me. The name Bowie had me sold right away! I thought my husband would love them too, so I ordered another pair. But this second pair never showed up. Customer service was super helpful, suggesting I check around the house and with neighbors, then asked me to wait a bit longer. When still no sign of them, they immediately sent out a replacement. Gotta say, that’s what I call respectful and efficient service! These earbuds are a win for sure.

I was pretty excited

I was pretty excited when my order arrived, everything seemed in perfect shape. But then I hit a snag with one of the PicoGo battery packs. Two of them were charging my phone just fine, but the third one? Not so much, it just refused to charge wirelessly. I wasn’t thrilled about it but decided to reach out to Baseus customer service. Honestly, I didn’t expect much, but they really surprised me! The team was super helpful and sorted everything out without a fuss, even sent me a replacement that works perfectly. Overall, a bit of a hiccup but the way they handled it was impressive. I’d still recommend them for sure!

Happy shopping, folks!

Well, here’s the scoop on my recent experience with this company. It turned out to be pretty positive overall, though you might need a bit of patience if you’re dealing with refunds. They tend to take their sweet time in that department. Communication was smooth, and the item arrived promptly, nicely packaged too. Had to nudge them a bit to get my refund, but it came through about a month later—better late than never, right? A couple of emails did raise some red flags for me, so I'm leaning towards not using them again just to play it safe. But don't let that discourage you too much. Happy shopping, folks!

So, I got these earbuds,

So, I got these earbuds, and wow, they're a game-changer for my workouts. They look sleek and they don't budge, no matter how intense my routine gets. I’m not exactly a tech genius, but connecting them to Bluetooth was a breeze. The sound quality? Just fantastic. It’s like I'm in my own world, jamming out to my favorite tunes, but I can still catch the chirping birds and the footsteps of joggers sneaking up behind me. It's this perfect blend of being in the zone yet staying aware of my surroundings. If you're into working out and love music, you gotta try these.

I got these headphones

I recently got these headphones and have been using them quite a bit. The connection speed is amazing, really quick. The sound quality is awesome too. However, if they're not positioned just right, you might feel a bit of pinching or pulling after a while. When I'm at the gym, I wish they had active noise cancelation to block out the loud music. But for walking around the neighborhood or doing chores at home, they're perfect since I can still hear what's going on around me. I've worn them all day for the past week and so far, very happy with them.

The items themselves are top-notch!

So, I decided to try this company's products, and let me tell you, the items themselves are top-notch! Everything I got was just as promised. Now, about the customer service—those folks are super friendly and really go out of their way to help. It's refreshing to deal with people who actually seem to care. But, let's talk about the website and app. They're a bit of a mess. The English translations are off, and good luck finding any decent product manuals—it's like they forgot to hire a decent designer for their "how-to" pages. Honestly, if you hit a snag, just shoot an email to their customer service. They'll sort you out way faster than trying to decipher that website or app.

I tried out these Baseus earbuds

I recently tried out these Baseus earbuds and I've got to say, they're a decent alternative to my Bose open ear buds. When it comes to phone calls, the audio quality on the Baseus is actually better, but for music, Bose still has the edge. What really surprised me was how securely the Baseus earbuds stay on my ears, way better than the Bose. Though I have to admit, the Bose ones do look a bit more stylish. But here's the kicker – the price difference is huge. Bose costs like 4-5 times more than the Baseus. Considering that, Baseus offers pretty good value.

pretty happy with my purchase!

I recently got my hands on a Baseus 100W PD 3.0 charger and it’s been a game-changer. Their customer service is also top-notch, always ready to help. The charger itself is powerful, charging my devices super quickly. It's not like every single product they have is the absolute best out there, but this one really stands out. The company knows how to keep up with the competition, that's for sure. If you need a reliable charger that gets the job done fast, this one is worth checking out. Overall, pretty happy with my purchase!

I got these headphones

I recently got these headphones and, man, the sound quality is top-notch. Crystal clear audio that makes my music really pop. But the ear design? A bit awkward, honestly. They don't sit quite right on my ears and can be uncomfortable after a while. Another thing, the tap commands. I've tried a bunch of headphones, and the tap controls never seem to work perfectly. With these, it's the same story. The commands are customizable, but the options are pretty limited. It's frustrating because I want more control over my listening experience. Overall, great sound but the design and controls need improvement.

I bought a Baseus alcohol

I bought a Baseus alcohol tester 'cause sometimes I have a beer before driving home. After 6 months, it always showed 1.3 promille, even if I hadn't drunk anything! So, I got another one, hoping it would work right. This new one showed 0.3 promille after one glass, which is okay for my weight of 100 kg. But then, just after blowing into it again, it suddenly showed 0.0 promille! I think these Baseus testers are totally unreliable. I've wasted 40 euros on them and can't trust their readings at all. Save your money and avoid Baseus alcohol testers!

I wouldn't recommend them to anyone

I recently got these new headphones and honestly, they were a huge letdown. You can't turn them off on their own, which means you have to lug around this big case everywhere. It's so annoying because if you don't, they're pretty much useless. It was so frustrating dealing with this every day. Eventually, I got so fed up that I accidentally broke them and just threw them away. Total waste of money and time. I wouldn't recommend them to anyone.

Bought a portable charger a

Bought a portable charger a while back, and things were smooth until I got an alert about potential explosions. They promised a replacement, but dealing with customer service was a headache. They kept telling me to stop using the charger—which I already did—and then forgot about my replacement. After more than two weeks, I nudged them, and they finally sent it. But then, FedEx lost the package. I had to wait 10 days to get a response, and when I did, they made me contact FedEx myself. FedEx admitted they lost it, but said the shipper needed to file a claim. I was beyond frustrated. Finally got word they’d send another in 15 days, so now it’s another long wait. Avoid this hassle!

I grabbed a pair of

I grabbed a pair of Baseus Earpods MA10 thinking they’d be as good as my old ones, but wow, what a letdown. They keep disconnecting, which makes them pretty useless. Tried getting help from customer support, but they just gave me a bunch of complicated steps that didn’t help at all. Then they wanted me to make a video to show the problems—like, seriously? After a lot of back-and-forth, they only offered me €10 back, even though the earpods are clearly faulty. Being an EU customer, I expected better protection and service. I’m really bummed about this whole experience. If you’re looking for quality or good customer support, steer clear of Baseus.

So, last week I had

So, last week I had to return an item to Amazon's fulfillment center in Germany. I bought it by mistake, and I sent it back at my own expense. They suggested I sell it to friends or family, or offered me a 5 euro discount, but I insisted on returning it. Yesterday, the item showed up at my door again with a "no such address" stamp. I tried calling but got an answering machine, and the web chat was useless. I emailed them and they gave me a new post code, which wasn't on the original return label. Thankfully, I was able to resend it with the updated post code using "An Post" in Ireland. I'll keep you posted on how Amazon handles this return process.

I bought these headphones, and

I bought these headphones, and it was a disaster from the start. Tried to return them, but the company made it an impossible task. First, they kept asking why I wanted to return them, over and over. Then, they said they don’t provide return labels or pay for returns. Like, what? After weeks of this nonsense, they finally gave me an address but also offered a measly 5% discount to keep them. Seriously, what a joke. Customer service was the worst I've dealt with in ages. It felt like they were just wasting my time on purpose. I wouldn't take another pair from them even if they were free. Total nightmare.

I've had this weird experience

I've had this weird experience with this company, and it's not really them but more like how they handle stuff. So, I ordered something online, and you'd think they’d keep you in the loop, right? But nope, they don't say when it's coming or if there’s a delay. I mean, seriously, three weeks waiting for a package, and then suddenly, oh, here it is, without any heads-up! It's like, come on, a little communication would be nice. I'm not mad at them directly; it’s just the way they run things that bugs me. I hope they fix this because it just makes everything so annoying when you're left hanging.

I thought getting some new

I thought getting some new AirPods would be a nice treat. Saw an ad and decided to order them, but what a mistake that was. The AirPods arrived, and guess what? They didn’t work at all. But the real kicker was dealing with customer support. They were just plain rude, didn’t help at all, and made me feel like I was the problem. It was such a frustrating experience, and honestly, I’m really disappointed. I mean, who wants to spend money on something that doesn’t work and then get treated poorly on top of that? Definitely not buying from baseuspak.com again. Waste of time and money.

I got this 12-in-1 hub

I got this 12-in-1 hub thinking it would solve my multi-screen setup issues, but it's been a headache. It won't support my three screens like I hoped, so I have to plug an extra HDMI directly into my laptop. Now, after just two weeks, it's even worse. The second screen keeps flickering on and off, and I have to jiggle the USB-C to get it to work, which is super annoying. This hub is just unreliable. Trying to return it is another nightmare; I can't seem to figure it out. Honestly, I should've just gone with something from Amazon. This one's just not worth the trouble.

I tried using a rebate

I tried using a rebate coupon to buy a new charger, but it was a total mess. The payment page wouldn't accept the coupon at all and kept saying it was invalid. Super frustrating. Then I got this small vacuum that takes forever to charge, like 5 hours, and then it only runs for 10 seconds. Seriously, 10 seconds! I don't even know what I can clean in that time. Overall, just a really bad experience with both the products and the customer service. Nothing seemed to work as it should.

I ordered something a month

I ordered something a month ago, and they never delivered. Customer support keeps lying to me, saying it’s on the way. Now, they’re trying to make it right by resending the items, but only 3 out of 5, and the prices have gone up since my original order. It feels like they’re trying to rip me off. Honestly, don’t waste your time or money with these guys. There are way more reliable companies out there that won't mess you around.

I bought a Nomos recently

I bought a Nomos recently and it's been giving me issues. Contacted support, but they seemed weirdly unwilling to admit there's a problem. They even offered me a $10 refund to just keep it. I've been trying to return it, but they're making it really difficult. It's honestly made me lose trust in them as a company. I don't think I'll be buying anything from BaseUS again.