I’ve used this company a few times for
I’ve used this company a few times for local moves in the NY area, always with the same estimator who did a good job. I even recommended them to friends and family. However, things went downhill fast after two long distance moves. The Long Distance Manager mishandled my credit card, charging way more than agreed, and refused to fix the issue even after multiple emails and calls. Eventually, the overcharge was corrected, but the trouble didn’t end there. They insisted we had to stay home for a 2-week delivery window, which was really inconvenient. Then, they made us pay an extra $900+ to accommodate their oversized vehicle, but they didn’t use it. Instead, they sent a regular van with fewer crew members and didn’t give us any notice about the change. Even though they didn’t incur extra costs, they refused to refund us. To make matters worse, despite paying for full coverage, two boxes went missing, and they’re offering us a tiny amount as compensation. My advice: Avoid this company if you need a long distance move!
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