Ruby International Reviews - 6

Helen from Rubymoves was the person who coordinated everything for me

Helen from Rubymoves was the person who coordinated everything for me, and she did a great job. We talked on the phone about the box sizes, furniture details, and the best way to prepare for the move. She entered all the details into the system and even let me know what else I could fit in. When the moving crew arrived, they were quick and careful with my mahogany Sleigh Bed, wrapping the pieces well, and packed all the boxes into a crate in under an hour. The team was polite, helpful, and professional. I really appreciate the Rubymoves team for making my move go smoothly.

Emelie Shany was my agent for a freight shipment to Australia.

Emelie Shany was my agent for a freight shipment to Australia. I am really happy with the service she provided, as she handled all the challenges smoothly. Emelie did much more than I expected, taking care of Quotes, Customs, Duties, and Labelling. She stayed in touch and made sure I was updated regularly. Emelie was quick to respond and offered good solutions whenever needed. I definitely recommend rubymoved.com for anyone looking for freight services, and I suggest choosing Emelie as your agent.

I used Ruby International to help with my move abroad.

I used Ruby International to help with my move abroad. Helen assisted me, and she was well-informed, supportive, and very patient with all my questions. She kept me updated with clear details, which made me feel at ease. Ruby International took care of all the steps, even finding a great Customs Broker who managed things locally. I'm happy to share that my belongings arrived safely. I sugest Ruby International to anyone looking for an easy move!

We chose to move from the US to Europe to be near family

We chose to move from the US to Europe to be near family, and after some research, we went with Ruby International. Their prices were fair and the service was quick. They told us it would take 6 to 8 weeks, and our container arrived in 6 weeks. The team that packed our items was friendly and worked well. Everything arrived safely with no issues. We would definitely suggest Ruby International to others.

I’ve moved several times, but my experience with Ruby

I’ve moved several times, but my experience with Ruby International was by far the most satisfying. From the first call to the great follow-up, everything went smooth. Helen, the moving coordinator, was really helpful and responded quickly whenever needed. The movers were on time, friendly, and handled all our things with respect. I would definitely choose Ruby again for another move. Great service.

A very disappointing experience and future customers beware!

A very disappointing experience and future customers beware. We arranged our family move from the US to the UK with Ruby International and have been extremely disappointed with their service. We were threatened into paying unjustified costs, without providing any evidence of the additional fees. At best they have been incompetent, at worse a scam. We were made aware that the shipping schedule could change in the weeks leading up to loading and purchased flexible flight bookings to accommodate this. The date was booked and Ruby confirmed everything was going as expected up until the morning of the loading. However, what we did not expect was to be emailed during the loading process that there was a week delay in the shipment and we could be liable for storage costs. It seemed extremely unfair that we would be liable for these extra costs for such a late change. As we were travelling back to the UK with two small children we relied to Ruby to manage this and mitigate any costs either with the shipping company or minimise them with the truck company. Unfortunately they did nothing to this effect. Four weeks later, Ruby sent us a invoice for payment as our container was preparing to depart the US. This cost was $2100 higher than we expected due to a number of charges; including storage fees (for the change of shipping schedule on the day of loading), storage fees for the day of and the day before loading (unexplained) and the cost of returning the trailer to the depot (unexplained). We replied to Ruby explaining we were happy to pay the quoted amount but wanted some explanation and evidence of the $2100 of extra charges. We were then threatened that if we did not make the full payment immediately they would place a hold on our shipment and we would incur further charges at the port; any dispute of the invoice would result in a hold and extra charges. We pushed Ruby to justify the invoice and shared our disappointment in how this was being handled. With no choice we made the payment and trusted our container would continue to the UK and Ruby would not threaten us with any further costs. Our belongings arrived mid May and the UK based company responsible for managed the final leg were brilliant. We’ve repeatedly requested evidence from Ruby but they are yet to provide anything to justify their invoice, prove that the shipping delay was real or the storage fees were genuine. They have also refused to provide any explanation as to why they didn’t mitigate any costs (for example leaving the container on a chassis at $300 per day rather than arranging to free up the chassis). They have also not provided an explanation why we were liable for such a late change or the charges not included in the original quote. I invite Ruby to explain to any future customers who might be reading this why these charges and this treatment of they’re customers is justified. A very disappointing experience and future customers beware! ***