Imperial Movers Reviews - 4

I don’t often write reviews, but I felt it was necessary

I don’t often write reviews, but I felt it was necessary this time because the Imperial Moving and Storage team truly deserves some credit for making my move a positive experience. I had just gotten a new place and needed to move fast, but I was on a tight budget and had a lot of items to shift. After reaching out to several companies, none could work with my budget, and some didn’t even offer insurance. That’s when my wife suggested I reach out to this company. The manager was very clear and honest, helping me figure out how to make the move affordable. He offered a fixed price and gave me advice on different ways to stay within my budget. I thought I would just get movers that fit my price, but I was surprised when a team of eager workers showed up and handled everything quickly and with great professionalism. Zaur, Anthony, Denis, and Artem, I still remember how much you all enjoyed working together and how you made it all feel easy. Thanks for making this move so memorable. If you're looking for a moving company, look no further. Get in touch with Imperial Moving and Storage—you won't be dissapointed! A big thank you to Zaur at Imperial Moving and Storage for taking such great care of my things and guiding the team with real expertise. Your friendly attitude made everything go smoothly. Thank you, Anthony, for your professionalism and positive attitude. You made the whole process easy and enjoyable. Imperial Moving and Storage is lucky to have you. Artem, I’m grateful for your helpfulness and focus during the move. Your professionalism kept everything on track, and I’m happy Imperial Moving and Storage has you working with them. Denis, thank you for your hard work and attention to detail. My move went without a hitch, and I appreciate everything you did at Imperial Moving and Storage.

This was my first time hiring a moving company

This was my first time hiring a moving company, and a friend from work recommended Imperial Moving. The movers were great. They took apart what was needed and wrapped everything up really well. James, one of the foremen, kept me updated throughout the move. He made sure each item was loaded into the truck properly. They treated my stuff like it was their own, showing a lot of care and skill. James and the other foreman, Sergio, really knew what they were doing, and I would definitely recommend their services. Tip: make sure to reach out to their client relationship team first to get the most experienced movers—or ask for James!

They brought my items safely and listened

They brought my items safely and listened to instructions on how to move a big collection of books. Still, I won’t hire them again because of poor communication between the office and the movers. They gave a lot of promises, tried to be friendly, but hardly shared any information. This led to a constant argument with the movers for three days. I learned my lesson. Not doing it again. By the way, the first thing the movers say after “hello” – before they even move a single item – is "20 percent tip not included." The friendly vibe was gone.

The main issue with Imperial Freight

The main issue with Imperial Freight (IF) is that they are dishonest from the first time you talk to them, and I trusted them. I was moving my things from NM to FL. IF representatives assured me they were a moving company and gave me a "binding quote" after a long phone call and inventory. Later, I found out they aren’t a moving company at all, but a broker, which is a big difference. The quotes they provide aren't binding either. After offering their "binding rate", IF searches for a real moving company to handle the job. A few days before the moving date, IF contacts you with another quote, usually much higher than the first one. They never explain that this new quote (which is just an estimate) comes from a different company. In my case, both the moving and storage fees were more than twice the original quote, and I had no choice but to proceed. I reached out to IF for an explanation and a refund for the extra charges, but they ignored me. Only after reading several reviews (too late for me!) did I realize the whole issue with moving brokers. But I’m not giving up. I learned that federal trucking laws require IF to tell you they are a broker right from the start and offer you a list of movers to compare prices. I’ve filed complaints with the attorney general’s offices in NM and FL and will keep fighting. At least one of those AG offices said they would look into it. I’ve also sent copies of all the bad reviews I found to the AGs. The complaints are the same as mine...no mention of being a broker, wrong quotes, and more. I encourage anyone with similar problems to reach out to me so we can get more attention from the AG. I hope my email is available for other users of this site.