Curb Mobility, LLC Reviews - 6

I booked a trip the day before.

I booked a trip the day before. On the day of my ride, I got updates once the driver was assigned, with details about his name, contact number, car make and model, and license plate number. The driver called me when he was close to let me know when he would arrive, and he showed up exactly on time. The ride to the airport was very smooth, and the driver did a great job handling the heavy traffic. He was polite and helpful throughout the whole trip.

If you cancel your ride due to the long wait for a driver

If you cancel your ride due to the long wait for a driver, they put a hold on your credit card that stays for a week. Also, they don't take responsibility for bad service (like the driver who wouldn't take me to my location just a few blocks away). I like the idea of Curb since taxi drivers are usually more familiar with the city than other ride-share drivers. But I’ve had enough. As someone else said, I’m switching back to Uber.

Terrible experience!

Terrible experience! My husband forgot his phone in the taxi, and the customer service was non-existent. I left several voicemails and didn’t get a single call back. Emails were replied to with a message saying they value our patience, but there was no follow-up from them. Don’t use this service! This taxi company clearly doesn’t care about their customers at all.

I have been waiting for a proper receipt that includes

I have been waiting for a proper receipt that includes the pickup address and drop-off location. I provided all the details asked for – the pickup date, the amount charged, and the last four digits of my credit card. Still no response from them.

Go with a different company ... any one at all

Since it was cold last night in DC, I ordered a cab for me and my visitor for a six block ride. The hotel called this company for me and, after I got in, saw he already had $10 on the meter simply for showing up. Then, I only knew the cross streets of the restaurant and he said I'd have to look it up, that he couldn't. OK, I did. Then he blasted his radio without asking if we would prefer he not. Finally, he asked what I would like to tip. None (which is very rare for me) and he actually said, "it is required." I told him it was not, and it was for service, after which he grumpily processed the payment. So, stay far away from this company as some drivers think it is acceptable to lie and try to steal from customers. BTW, if the company is interested, I can provide further details about the driver.

I took a taxi from the city center to Pancras train station.

I took a taxi from the city center to Pancras train station. The driver told me that the machine wasn’t working and asked me to pay again (£15.20). I just checked my bank and saw that they charged me twice for the same fare. The trip was on January 3, 2025, at 4:33 p.m., and the other charge happened at 4:35 p.m. It’s really disappointing that they have drivers who scam customers. As I work in the foreign service of my country, I will take the necessary actions.