Kensington Tours Reviews - 73

Enjoyed my trip to Italy.

Enjoyed my trip to Italy. All went well, hotels were good, guides were great, and everything went smoothly. Elizabeth Bardell was helpful with planning. Would use Kensington again for travel.

The trip was well planned and the pace was just right for us.

The trip was well planned and the pace was just right for us. Really enjoyed the whole experience. Guatemala was amazing and the fantastic Kensington Agent who organized it all.

The trip was very well planned; guides were really great

The trip was very well planned; guides were really great, and the hotels were lovely. When the journey ended, we got a real sence of Morocco, it's past, and the way people live.

Nicolo really understood what kind of experience

Nicolo really understood what kind of experience we wanted and planned a great trip for us. The itinerary was really nice and he made everything so simple for us to enjoy.

We used Kensington Tours twice

We used Kensington Tours twice, and both trips were great! Hotels, tours, and guides were all awesome! We will use them again!

This was a joint venture between

This was a joint venture between Kensington Tours and Ancestry.com, and the main purpose was to visit my grandparents' ancestral villages in Okinawa and potentially meet distant relatives. I had high expectations going into the trip, and my expectations were exceeded. Everyone involved, from Jeremy (Kensington), Kyle (Ancestry), Yuzo (genealogist), Suiko (guide), the drivers, etc., all worked to ensure this was a trip of a lifetime. The hotel (Double Tree by Hilton, Naha) was also in a great location. I give the Personal Heritage Journeys program my highest recommendation.

We loved watching the African animals

We loved watching the African animals up close in their real environment! The guides were very smart and helpful, and Kensington kept in touch and answered all our questions quickly before the trip. We had a great trip! One thing to improve is that the drive from Nairobi to Masai Mara took a full day on a very bumpy and tiring road, same for the trip from Masai Mara to the Serengeti. It felt like we lost a whole day each way, and it would have been much easier and faster to fly to each place.

I would have given Kensington a 5 except

I would have given Kensington a 5 except for our experience with their air division and our disappointment in the ship on the Nile cruise part of our trip. Our guides were great as were the hotels. Moe, our agent was terrific and I would recommend him to everyone. He was informative and so responsive and helpful; just what you would want.

Kensington Tours uses aggressive

Kensington Tours uses aggressive sales tactics and unclear pricing, leaving customers feeling cheated. My recent experience with them was disappointing. Despite paying a hefty $85,985.00 for a 6-night trip without international flights, the quality of the tours, flights, and accommodations did not justify the exorbitant cost. Upon investigation, I discovered that the actual retail cost of the trip should have been around $30,140.47, indicating a shocking overcharge of $54,859.43. The tours and services provided by Kensington Tours were subpar, and I received none of the usual perks associated with premium bookings. Furthermore, Kensington Tours operates under questionable practices, claiming their sales brochure serves as a binding contract without proper documentation. They also tried to justify their inflated prices by citing undisclosed "private discount contracts" with hotels. After negotiations, I was reimbursed $30,000.00, but I believe I am still owed $55,000.00. Considering legal action to hold them accountable, as their actions should serve as a warning to others considering their services.

I embarked on a "luxury travel" adventure

I embarked on a "luxury travel" adventure with this company, investing $10k in a journey across Germany and Austria. While the private tour guide and experiences like dinner at the fortress were enjoyable, the overall experience was marred by numerous shortcomings. The hotels featured subpar linens and peculiar bed arrangements. Drivers often displayed a lack of punctuality, causing unnecessary stress. Train tickets labeled as "first class" turned out to be in the less glamorous "business class." The promised private strudel seminar was a crowded 45-minute affair with no diploma. Issues with hotel charges and an unhelpful app added to the frustration. The service lacked the expected level of luxury, leaving me questioning the company's expertise.

350% Mark-up

We have a covid-era deposit with Kensington we have tried to apply for multiple years. Each time they provide us with a proposal, we do our due diligence, and see what the trip would cost if we booked it ourselves. No airfare, simply hotel nights, airport transfers and a tour or two. Each time (multiple times) they price the trip at 350%+ over the actual cost. This feels unreasonable. We have finally given in - exchanging $3500 in vouchers for a three night stay in Porto we could book easily for ourselves for less than $1000. Very disappointed.

Kensington is not a 5 star company

These guys were an epic fail on planning with 3 of 5 flights not booked and our express visa service not happening at all. Additionally not contact or apology for this extremely poor service. I can’t really recommend these people to anyone because they were more basic than then premium.

The entire experience unfolded seamlessly

The entire experience unfolded seamlessly. The expertise, genuine care for my well-being, and proficiency in English displayed by my two guides were remarkable. Everything aligned seamlessly with the plan, making it a satisfying journey.